Systems Analyst - Application Support

Position: Systems Analyst – Application Support (Agribusiness)

Professional Profile: Experienced professional in system support, business analysis, problem-solving, and user assistance. Results-oriented, with a client- and business-focused approach. Main Responsibilities

Provide support for applications related to agribusiness and tax document messaging (SEFAZ).

Analyze and identify bugs, operational failures, and incident root causes.

Log and report bugs, as well as suggest process and system improvements.

Develop queries and reports in PL/SQL (low and medium complexity).

Collaborate with internal IT teams for joint problem resolution.

Manage service priorities according to urgency and impact.

Work aligned with project methodologies and client guidelines.

Behavioral

Competencies

Customer focus

Good communication

Proactivity

Teamwork

Ability to work under pressure

Meeting deadlines with quality

Risk identification and mitigation

Organization and prioritization Languages

Intermediate English (emphasis on reading and writing); desirable comprehension and conversation. Availability

• Availability to work night shifts on a 12x36 rotation, according to operational needs.