Patient Finance/Patient Access Coordinator at Central Florida Regional Hospital (2018-06 – Present)
Managing patient registration, insurance verification, financial counseling, and revenue cycle management
- Managing patient registration
- Verifying insurance benefits and authorizations
- Explaining financial responsibility and offering financial counseling
- Obtaining patient demographics and verifying correct information
- Bridging the gap between patients, insurance companies and the healthcare provider
- Billing & collections
- Patient scheduling
- EPIC SYSTEM, SANFORD, FLORIDA
Cerner/Oracle Health Go Live Support at CSI- Beacon Health Hospital (2026-02 – 2026-02)
Provided at-the-elbow support for front office staff during Oracle Cerner ambulatory Go-Live
- Provided at-the-elbow support for front office staff during Oracle Cerner ambulatory Go-Live
- Assisted with patient registration, scheduling, insurance verification, check-in/check-out workflows, and charge capture
- Troubleshot real-time system issues and escalated complex tickets to IT/application teams
- Supported revenue cycle workflows to minimize disruption and maintain productivity during transition
- Documented workflow gaps and contributed to post-go-live optimization efforts
Epic Go-Live Support, Ambulatory Front-End at CSI- Northwell Healthcare (2025-11 – 2025-11)
Supported Epic Go-Live implementation at Northwell Health during system transition
- Supported Epic Go-Live implementation at Northwell Health, assisting clinical and operational staff during system transition
- Provided at-the-elbow support to physicians, nurses, and ancillary departments to ensure workflow efficiency and issue resolution
- Troubleshot Epic system issues in real time and escalated complex concerns to application and IT teams
- Assisted with workflow optimization, user adoption, and post-go-live stabilization efforts
- Collaborated with cross-functional teams to ensure minimal disruption to patient care operations
Epic Consultant, Cadence/Prelude/Clin Doc at Tallahassee Memorial Hospital (2025-03 – 2025-03)
Provided elbow support and consultation for front desk, physicians, nurses, medical assistants, clinical managers and pharmacists
- Provided elbow support for front desk staff
- Supported Physicians & Providers with workflows, documentation and orders
- Supported Nurses, Medical Assistants, Clinical Managers and Pharmacist with workflow, documentation and charting
- Corresponded with hospital IT support when needed
Epic Consultant- Ambulatory Registration at Kingston Health Sciences Centre (2024-12 – 2025-01)
Provided elbow support for Emergency room registration staff and physicians
- Provided elbow support for Emergency room registration staff
- Supported Physicians with check in workflow
- Deliver food carts, trays, etc. to designated areas as instructed by supervisor
- Provide an enhanced dining service, serving meals in dining rooms and preparing and delivering snacks as directed
- Assist in daily or scheduled cleaning duties in accordance with established policies and procedures
Cerner Consultant at Northside Hospital (2024-02 – 2024-04)
Provided elbow support for front desk and clinical staff with Cerner system
- Provided elbow support for front desk staff
- Supported Physicians & Providers with workflow, documentation and orders
- Supported Nurses, Medical Assistants, Clinical managers and Pharmacist with workflow, documentation and charting
- Corresponded with hospital IT support when needed
- BLUE EAGLE, CERNA POWERCHART/ CPOE
Cerner Consultant at Advent Health (2023-06 – 2023-06)
Provided elbow support for front desk and clinical staff with Cerner system
- Provided elbow support for front desk staff
- Supported Physicians & Providers with workflow, documentation and orders
- Supported Nurses, Medical Assistants, Clinical managers and Pharmacist with workflow, documentation and charting
- Corresponded with hospital IT support when needed
- Provided training sessions for end-users on Cerner system functionalities and best practices
