Allan Cruz

Professional with 7 years of experience in technical support and systems deployment, working in the energy and retail sectors. Analytical profile focused on problem-solving, continuous improvement, and high-quality service in dynamic environments.

IT Support Analyst - Equatorial Energia

(2024-01 - 2025-12)

• Level 1 and Level 2 technical support for hardware, software, systems, and corporate devices.
• IT incident management and resolution ensuring SLA compliance.
• Ticket monitoring and management with users and vendors until final resolution.
• Administration of users, access, and permissions through Active Directory.
• Maintenance and configuration of computers, peripherals, and internal systems.

Technical Support Analyst - Green Retail Solutions

(2018-01 - 2024-12)

• Installation and maintenance of security and automation systems for Point of Sale (POS) environments.
• Technical support for major retail companies throughout Brazil.
• Data monitoring, systems analysis, and adaptation to specific client demands.
• On-site and remote technical support, training, and strategic field operations.

Bachelor's Degree - Systems Analysis and Development - Estácio de Sá University (2022-01)

Bachelor's Degree - Business Management - Estácio de Sá University (2018-01 - 2023-12)

Electronic Systems and Electrical Processes - Fórum Telecom Networking School (2022-01 - 2022-12)