Ana Clara Matos

Brazilian professional with extensive experience in customer service through tourism operations and hospitality. Strong ability to communicate with guests from different cultural backgrounds, solve problems efficiently, and coordinate daily operations. Experienced in multicultural environments, with excellent adaptability and a collaborative mindset for international teams.

Tour Leader (Logistics and Operations) at Plotpackers (2026-01 – 2026-06)

• Planned and organized tour logistics across multiple destinations.
• Led group activities and provided historical, cultural, and local insights.
• Maintained communication with the global operations team and collected guest feedback.
• Sold optional activities and coordinated with local suppliers.

Hostel Receptionist at Cabana Copa Hostel (2023-05 – 2025-05)

• Welcomed and assisted international guests using booking systems.
• Managed reservations and provided multilingual customer support.
• Recommended local attractions, promoted cultural activities and sold tours.

Telemarketing Attendant at Atento (2020-07 – 2021-04)

• Assisted customers by phone and resolved service requests.
• Scheduled laboratory examinations and managed appointments.
• Ensured a high level of customer satisfaction.

Bachelor's Degree in International Relations – Rio de Janeiro State University (UERJ)