Ana Paula Santiago

With over four years of experience working directly with clients in the tech industry, I've supported stakeholders across LATAM and international markets in customer-facing environments within fast-paced SaaS contexts. I'm hands-on, proactive, comfortable in multiple cultures, and highly adaptable, with a strong focus on communication, problem-solving, and alignment between customer needs and internal teams. I value transparency, continuous learning, and building relationships that help teams move forward while maximizing the overall customer experience.

Customer Success Manager at Enabley (2025-10 – Present)

• Own and manage a portfolio of enterprise accounts totaling over $400K in ARR, leading the full customer lifecycle from onboarding to adoption, retention, and expansion.
• Partner with key stakeholders at large organizations such as Heineken and IsaEnergia (Brazil) to align business goals, drive product adoption, and maximize customer value.
• Proactively identify growth opportunities, supporting upsell and cross-sell initiatives while contributing to revenue retention.
• Act as the main point of contact, collaborating cross-functionally with product, support, and sales teams to ensure a seamless and high-impact customer experience.

Business Development Manager at Enabley (2025-02 – 2025-10)

Driving full-cycle B2B

• Drove full-cycle B2B sales across LATAM, from prospecting to closing, within Enabley's learning management system.
• Consistently met and exceeded monthly targets, leveraging a consultative sales approach to align solutions with customer needs.
• Built strong stakeholder relationships and ensured smooth handoffs to Customer Success, supporting long-term retention and expansion opportunities.

Global Business Development / Growth Specialist – LATAM at IREV (2024-02 – 2025-02)

• Drove commercial expansion across LATAM, growing the customer base from 3 to 20 clients within one year.
• Generated and qualified high-quality leads, led outreach and sales conversations with C-level executives in SaaS and B2B environments.
• Conducted market research to identify opportunities, refine targeting, and support go-to-market strategies, contributing directly to regional growth and revenue generation.

Global Business Development – LATAM at BITOLO (2022-08 – 2023-12)

• Acted as a BDR focused on generating and qualifying B2B opportunities across LATAM within a SaaS/fintech environment.
• Led outbound and inbound prospecting efforts, engaging with key stakeholders and C-level executives.
• Conducted thorough qualification to ensure strong fit and seamless handoff of opportunities to Account Executives, while supporting the company's expansion into the LATAM market.

Executive Assistant to the Consul at Canadian Consulate of Minas Gerais (2021-09 – 2022-08)

• Managed the Consul's schedule and supported high-level meetings with government officials and business leaders.
• Conducted research on relevant events and organized diplomatic engagements, ensuring reliability, strong organization, and effective communication.

Bachelor's Degree in International Relations – Pontifícia Universidade Católica de Minas Gerais (2017 – 2022)

High School Diploma – Colégio Marista Dom Silvério I (2016-12)

Advanced English Studies in English – CCAA Idiomas (2003-01 – 2015-05)