Ananda Venda
Independent Contractor (MEI Active) | Open to Worldwide Remote Work
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Sobre
Results-oriented Support & Customer Experience Specialist with a solid background in Digital Media, E-commerce, and Audiovisual Production. Highly skilled in written customer support, live chat management, and digital communication, ensuring fast and empathetic conflict resolution. Proven ability to handle high-volume ticket environments, manage cross-functional demands, and work with total autonomy in 100% remote (Work From Home) setups.
Strong expertise in adapting quickly to new CRM tools, helpdesk platforms, and operational workflows. Combining a creative operational vision with sharp problem-solving skills to maximize First Contact Resolution (FCR) and customer satisfaction.
Experiência
Brand Owner & Customer Experience Manager - Ateliê Miranda
(2022-06 - 2026-08)
- Managed end-to-end digital customer service via live chat, social media, and e-commerce platforms, achieving high satisfaction rates.
- Handled order fulfillment, post-sales support, client conflict resolution, and inventory control.
- Structured digital brand strategy and communication workflows to drive customer retention.
Social Media Coordinator & Content Producer - Municipal Secretariat of Agriculture
(2022-05 - 2023-03)
- Managed official digital communication channels, handling high-volume online user inquiries, public relations, and written citizen support.
- Structured monthly content planning, scriptwriting, and video editing to optimize audience engagement and deliver clear messaging.
Production Assistant - Independent Audiovisual Productions
(2017-06 - 2019-07)
- Coordinated operational workflows, team logistics, and on-set organization for independent film productions (including the short film Praxis Omnia Vinct).
- Managed cross-functional demands and solved technical and logistical problems under tight deadlines.
Administrative Assistant - GreenParty - Nova Iguaçu
(2011-01 - 2012-02)
- Executed daily office operations, document management, and direct administrative support.
- Ensured organized workflows, handled incoming communications, and assisted with internal public relations.
Formação
Associate's Degree - Audiovisual Direction and Production - Academia Internacional de Cinema (AIC) (2016-06 - 2018-08)
