Andrezza Andrade
INNOVATION MANAGER / CX / QA / RECRUITER
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Sobre
Multilingual CX professional specializing in customer support, KYC, and AI data validation.
Customer
Support and CX professional with 5+ years of experience in multilingual support, KYC and identity verification, AI data validation, and case handling. Proficient in Zendesk, Salesforce, Google Workspace, Slack, and HubSpot.
Experiência
Innovation Manager at Prefeitura de Ilhéus (2025-01 – Present)
Leading innovation initiatives and strategic projects for the municipal government.
AI Intern / Panelist Support at Pulse Labs (2025-01 – 2026-03)
Supported AI product testing participants across voice assistants and mobile apps. Collected qualitative and quantitative feedback, analyzed user behavior, and organized remote collaboration and documentation using Google Workspace, Slack, and HubSpot.
Customer Service Analyst at Revolut (2024-01 – 2024-12)
Delivered multilingual customer support in financial services across KYC, identity verification, transaction analysis, and cryptocurrency inquiries using Zendesk, Salesforce, and Google Workspace.
Client Success Coordinator at Santos Lloyd Law Firm (2024-01 – 2024-12)
Managed new-client screening, document collection, and case follow-up in an immigration law setting using MyCase, Zoom, and Google Drive.
Customer Service Agent at Blaze (2020-01 – 2022-05)
Provided support on an iGaming platform including account verification, deposits, and withdrawals.
Data Quality Analyst at Datatang (2018-02 – 2019-12)
Validated and analyzed training data for AI systems using Microsoft Excel and internal software for organization and auditing.
Formação
Bachelor's Degree in International Relations – Universidade Anhanguera (2020 – 2024)
