Data Annotator, Audio Transcriptionist & Multilingual LLM Evaluator at DataAnnotation (2023-01 – 2025-12)
- Annotated and labeled text and audio data for AI training, following detailed project-specific guidelines and task requirements.
- Transcribed Brazilian Portuguese audio and segmented speech accurately, identifying speaker turns, pauses, repetitions, disfluencies, laughter, background sounds, and uncertain, inaudible, or truncated speech.
- Evaluated multilingual LLM outputs in Portuguese, English, and Spanish for relevance, accuracy, naturalness, safety, and cultural appropriateness.
- Completed classification, translation review, correction, and validation tasks, using quality control as one step within the broader annotation workflow.
- Worked independently in remote production environments, adapting to evolving guidelines while meeting accuracy and deadline expectations.
Creator and Product Development Lead - AI & Digital Transformation Project at Nortear CRM for Travel Agencies (@nortearmundo) (2026-01 – Present)
- Designed an AI-supported CRM that integrates sales, financial management, customer records, and operational workflows for travel agencies.
- Structured data, refined AI-generated features, built KPI dashboards, and performed functional testing and output validation.
Bilingual Operations Supervisor at Teleperformance Brasil (2025-06 – 2026-07)
- Supervised bilingual operational workflows and monitored daily execution, productivity, and performance indicators.
- Analyzed data, identified process gaps, and led team development, feedback, and continuous-improvement actions.
