Wine Sales Assistant - Shibata Supermercados
(2024-01 - 2025-01)
- Provided personalized customer service, offering wine recommendations and food pairing suggestions to create unique and satisfying experiences.
- Organized and restocked national and imported wine labels, ensuring attractive product displays and easy customer access.
- Assisted in wine tasting events, helping with preparation and customer engagement.
- Maintained a clean and organized sales environment to ensure a pleasant shopping experience.
- Stayed updated on industry trends, wine harvests, and gastronomy pairings to provide high-quality customer service.
Customer Service & Sales Backoffice Representative - Atento Brasil S.A
(2019-01 - 2021-01)
- Conducted sales activities with a strategic and results-oriented approach, consistently meeting goals.
- Developed persuasive proposals and effective communication strategies to convert opportunities into successful sales.
- Delivered high-quality after-sales support, strengthening customer relationships and satisfaction.
- Provided efficient support for customer inquiries and requests through receptive service channels.
- Solved customer issues proactively, contributing to high customer retention rates.
Library Assistant Intern - Etec - Escola Técnica Estadual de São Paulo
(2015-01 - 2016-01)
- Organized and maintained the library environment, creating a welcoming and productive study space.
- Managed inventory control for books and library assets.
- Assisted students and staff with locating materials and using library resources.
- Supported administrative documentation and customer service processes efficiently.
