Daniela Vianna Nobre

Dedicated and customer-focused professional with more than 15 years of experience in customer service, operations management, quality assurance, business administration, and team leadership. Proven ability to build strong customer relationships, resolve complex issues, improve service quality, and deliver exceptional customer experiences across multiple communication channels including phone, email, live chat, and in-person support. Experienced in stakeholder communication, problem-solving, team training, process improvement, and customer retention.

Recognized for maintaining high customer satisfaction rates, improving operational efficiency, and ensuring seamless communication between customers, suppliers, and internal teams. Passionate about helping customers achieve success by providing proactive support, clear communication, and effective solutions.

Technical Manager – Quality Control - AFPESP - Ubatuba, Brazil

(2022-12)

• Managed customer inquiries and provided support through phone, email, and direct communication channels.
• Maintained strong relationships with customers, suppliers, and internal departments to ensure service excellence.
• Developed and implemented operational strategies to improve quality standards and customer satisfaction.
• Coordinated purchasing activities, supplier communication, invoice management, and operational processes.
• Trained and supervised teams to maintain service quality and operational consistency.
• Resolved customer concerns efficiently while ensuring positive outcomes and long-term satisfaction.
• Conducted quality audits and monitored performance indicators to improve customer experience.
• Achieved a 95% customer and supplier satisfaction rate within six months through effective communication and problem-solving initiatives.

Technical Manager – Quality Control - GPA – Grupo Pão de Açúcar - Guaratinguetá, Brazil

(2020-03 - 2021-08)

• Provided customer support through multiple communication channels, including phone, email, live chat, and face-to-face interactions.
• Managed customer concerns, service requests, and operational issues while ensuring timely resolution.
• Worked closely with internal teams to improve customer experience and service quality.
• Delivered team training programs focused on customer service excellence and quality standards.
• Maintained operational compliance while supporting customers and stakeholders.
• Built strong working relationships with customers, suppliers, and colleagues.
• Contributed to maintaining the store among the Top 4 performing locations out of 28 stores in cost control and quality management.

Entrepreneur / Administrator (Owner) - Fantástica Pijamas - Guaratinguetá, Brazil

(2011-05 - 2018-12)

• Founded and managed a successful retail business specializing in sleepwear products.
• Oversaw customer service operations, sales activities, supplier relationships, inventory control, and financial management.
• Developed customer loyalty strategies that increased repeat business and customer retention.
• Managed daily customer inquiries and ensured excellent shopping experiences.
• Coordinated marketing initiatives and promotional campaigns to drive business growth.
• Trained and supervised staff while maintaining service quality standards.
• Successfully managed all operational and customer-facing aspects of the business for more than seven years while maintaining sustainable growth.

Senior Technologist - Business Management - Faculdade de Tecnologia (FATEC / CPS) (2025 - 2028)

Bachelor Degree - Nutrition - Universidade de Taubaté (Unitau) (2011 - 2014)

Senior Technologist - Gastronomy - SENAC (2004 - 2006)