Diego Fukamati

IT Infrastructure Manager with 20 years of experience in telecommunications infrastructure, specialized in fiber optic networks (ODN), Ethernet, and wireless.

Expertise in deploying communication ports, server administration, data centers, and traffic monitoring in critical infrastructures. Skilled in transforming data into relevant information, providing valuable insights for decision-making.

I have an analytical and resilient profile, with strategic skills in leadership and team development. As a manager, I am capable of motivating and influencing teams, promoting autonomy and continuous learning. My experience with strategic planning and agile methodologies (Scrum) has enabled process optimization and efficient project delivery.

I have given lectures to ISPs on effective team management, upselling strategies, and leadership development. I have also worked as a university professor and trained professionals in public institutions.

Graduated in Telecommunications Networks, with certifications in Mikrotik Certified Network Associate (MTCNA) and Ubiquiti Routing, Switching & Cybersecurity (URSCA).

Lanlink Informática • Porto Sudeste – Rio de Janeiro/RJ

Senior ICT Infrastructure Support Analyst

May/2025 – Present | Private Sector – Information Technology

Responsibilities:

• Provided support for DBMSs, mail servers, operating systems, and hypervisors.
• Managed Active Directory (AD), Azure, and Microsoft cloud solutions (Microsoft 365 Admin Center and Exchange Admin Center – EAC).
• Produced technical reports to support IT management and the approval of equipment and software.
• Executed procedures for audits and risk analysis of the IT environment.
• Diagnosed and resolved issues in the TSM structure (use of pools, tape libraries).

February/2022 – January/2025 | Public Sector – Information Technology

CTO – Director of Technical Services

December/2023 – January/2025

Responsibilities:

• Responsible for contract performance indicators, measuring the impact of technology projects in the municipality.
• Promoted technologies for environmental impact, such as real-time rainfall level monitoring for the civil defense department.
• Supervised the maintenance of servers, edge routers, DIOs, and data centers.
• Sought external funding and resources for science and technology programs, such as coding schools, digital games championships, and geek events.
• Led campaigns to engage citizens in the use of public technologies, including the creation of an app for protocol requests and IPTU guide printing.

• Installed sensors in rivers and tributaries, enabling flood alerts for civil defense and immediate evacuation of residents.
• Created a centralized monitoring center for access links, achieving a 99.7% SLA—an unprecedented milestone in the department’s history.

February/2022 – December/2023

Responsibilities:

• Ensured connectivity and proper functioning of local networks and internet links, implementing failover, load balancing, and monitoring via Zabbix and Dude platforms.
• Drafted a public procurement document for the acquisition of the first next-generation firewall and content control system for network users.
• Supervised the installation and maintenance of structured cabling in new and renovated municipal units. Designed the entire physical and logical network for hospitals, emergency units, and schools.
• Led connectivity initiatives in public spaces, such as free Wi-Fi in squares and schools, and created the first centralized management system for access points segmented by department.

• Implemented NGFW and endpoint protection software, preventing any data encryption by cybercriminals. Layer 7 monitoring enabled access reports to be sent to respective departments.
• Achieved compliance with the new data protection law (LGPD), raising the municipality’s ranking in international digital security standards.

Support Manager – ISP Tier 3

June/2018 – May/2019

Responsibilities:

• Conducted training on installation, fusion, maintenance, and testing of fiber optic networks, teaching proper use of tools such as power meters, OTDRs (Optical Time Domain Reflectometers), cleavers, and pliers.
• Trained teams on technical standards and best practices for fieldwork.
• Created procedural manuals for fiber optic network installation and maintenance.
• Demonstrated practical techniques for flat drop installation on poles, underground, and indoor environments (FTTH – Fiber to the Home).

• Teams became capable of activating new clients and maintaining FTTH networks in compliance with operational standards within days.
• Implemented new help desk management tools, reducing ticket resolution time to under 24 hours after user request.

Education – Technology

• MBA – Information Management – FIG
• Postgraduate – IT Governance – FIG
• MBA – IT Project Management – FPI
• Postgraduate – Agile Methodologies and Performance Metrics – [Institution not specified]
• Executive MBA – Cybersecurity – UNIMINAS
• Postgraduate – Network Security – FACMINAS
• Postgraduate – Teaching in Information Science and Technology – FIG
• Bachelor’s Degree – Computer Networks – UNICV

Education – Humanities

• Master’s Degree – New Testament Studies – FASTE
• Postgraduate – Religious Studies – CENES
• Postgraduate – History of Religions – FACMINAS
• Postgraduate – Anthropology – FIG
• Postgraduate – Systematic Theology – FOCUS
• Bachelor’s Degree – Geography – UNICV
• Bachelor’s Degree – Theology – UEVA