Eduardo Lima

Immigration professional with 20+ years of international, client-facing, and administrative experience based in Canada, including experience as a Licensed Immigration Consultant with an immigration law firm. Formally trained through the Immigration Consultant Program at Herzing College (Toronto), with direct experience conducting client consultations, assessing client circumstances and objectives, and closing service engagements. Subsequently moved into the firm's legal department, supporting senior lawyers with immigration application preparation, review of supporting documentation, and drafting of written submissions under their supervision and representation.

Deep expertise in Canadian immigration processes, complemented by hands-on exposure to U.S. immigration matters within the same firm — an existing, practical foundation that makes refreshing current U.S.-specific rules and procedures a much smaller step than learning immigration casework from scratch. Experienced with CRM and case-information management, confidential client data handling, and multilingual client support. Comfortable learning new legal technology and case-management systems quickly.

Client Consultation & Engagement / Legal Department — Application Support at Niren & Associates / VisaPlace (2016-01 – 2018-12)

• Met and communicated with prospective and existing immigration clients, conducting consultations to understand their circumstances, objectives, and immigration needs.
• Explained immigration pathways and processes clearly to clients with varying familiarity with immigration procedures.
• Guided clients through the firm's consultation and engagement process, handling questions and follow-up communication.
• Built professional client relationships and closed immigration-service engagements in a high-volume environment.
• Maintained client information and records, handling confidential and sensitive personal information with discretion.
• Assisted senior lawyers with preparation of immigration applications, organizing application materials and supporting documentation.
• Reviewed client documentation for completeness, accuracy, consistency, and relevance to each case.
• Assisted with drafting written submissions under the direction, supervision, and representation of senior lawyers.
• Prepared and organized case-related materials, maintaining accurate client and case information within firm systems.
• Followed up with clients on outstanding documentation, working within established legal and immigration workflows and deadlines.
• Gained hands-on exposure to U.S. immigration matters within the firm's broader practice, alongside primary, extensive work in Canadian immigration.

Immigration / Professional & Investor Client Operations Support at EME Professional Corporation

• Supported professional and investor immigration-related operations, working with clients, immigration agencies, businesses, and financial institutions.
• Provided administrative and operational support throughout client processes, including Provincial Nominee Program and professional/investor immigration matters.
• Organized client information, documentation, correspondence, and follow-up across multiple concurrent matters.
• Coordinated information flow between clients and professional stakeholders, working extensively with international clients.

Various Administrative and Client Service Roles at Additional Canadian Professional Experience (2000-01 – 2021-12)

Administration, client service, documentation, and process coordination across a range of professional and operational roles.

• Reviewed and organized documentation, managed multiple priorities, and coordinated with stakeholders by phone and email.
• Worked with international clients and confidential information, building familiarity with immigration terminology and procedures.

Immigration Consultant Program in Immigration Consulting – Herzing College (2016-03)

Technical Program in Accounting in Accounting – CECA (1993-01)