AI Customer Support Specialist | Digital Operations | English-Portuguese
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Bilingual AI Operations and Customer Support Specialist based in São Paulo, Brazil, with fluent English and native Portuguese. I combine hands-on AI experience, international customer-facing background, digital operations, documentation, workflow organization and remote support.
I have experience working with clients, internal teams, freelancers and vendors in multicultural environments, translating complex requests into clear processes, priorities and deliverables. I am organized, adaptable, tech-savvy and focused on delivering efficient, human and high-quality customer experiences.
AI & Digital Operations Specialist | Independent Consultant | Remote | 2023–Present
Built AI-assisted workflows, documentation systems and operational processes for digital projects. Supported customer-facing digital operations through research, information organization, workflow coordination and process improvement. Worked with AI tools, automation platforms, digital productivity systems and remote collaboration.
Account Manager | East Street Productions Multimedia Agency | Dubai, UAE | 2022–2024
Main point of contact between clients, leadership, internal teams, freelancers and vendors. Managed client communication, expectations, project coordination and operational follow-ups. Translated unstructured requests into clear briefs, priorities, timelines and deliverables.
Marketing Executive | Melon Media Marketing Agency | Dubai, UAE | 2019–2022
Supported campaign coordination, market research, reporting, supplier communication and stakeholder alignment in a fast-paced international environment.
Head Hostess / Senior Hostess | Dubai, UAE | 2017–2019
Delivered premium customer-facing service, team coordination, reservations, customer support, front-desk operations and guest experience in high-volume hospitality environments.
Marketing | Universidade Paulista (UNIP), São Paulo, Brazil | 2016–2017
High School Diploma | Colégio Presbiteriano Mackenzie, São Paulo, Brazil
Portuguese — Native
English — Fluent
Spanish — Basic
