Éric Caramico

Professional with over 10 years of experience in team leadership, people supervision, and operations management. Proven track record leading teams in fast-paced, high-demand environments, with a focus on employee development, goal achievement, process control, and continuous improvement. Hands-on, results-driven profile with the ability to engage staff, ensure quality delivery, and keep teams aligned with operational objectives.

Experience spans multiple sectors — retail, telecommunications, automotive, and services — always with an emphasis on building high-performing teams and positive, productive work environments.

Field Supervisor / Trainee Technician at Desktop S.A. (2025-01 – 2025-08)

Leading internet and technology company in the São Paulo state interior | Contractual termination recorded in the employment record (CTPS)

• Served as a technical and operational point of reference for the field team, supporting alignment of routines and service standards
• Provided technical and commercial customer service, diagnosing needs and aligning solutions to each customer's profile
• Delivered ongoing support and guidance to customers on the use of telecommunications products and services, raising the quality of service provided
• Operated within a large corporate environment with standardized processes, contributing to consistency in the customer experience

Sales Consultant — New Vehicles at Ramires Motors Toyota (2019-09 – 2020-03)

Toyota dealership with metric-driven service and commercial performance standards

• Consistently exceeded new vehicle sales targets using a consultative approach based on Toyota standards
• Delivered personalized service focused on customer loyalty, satisfaction, and repeat business, generating high NPS scores
• Maintained strong technical command of the full vehicle portfolio, supporting customer decision-making and increasing closing rates
• Actively managed customer relationships, with structured after-sales follow-up and individualized account management

Sales Supervisor at Viggo Negócios (2018-08 – 2019-01)

Business solutions company — direct supervision of sales team

• Directly supervised the sales team, with individual and collective performance and goal tracking
• Continuously monitored commercial indicators, guiding the team toward consistent achievement of results
• Conducted field feedback and training sessions, developing the team's commercial and behavioral skills
• Provided day-to-day operational support and conflict resolution, ensuring a positive and productive work environment

Sales Manager & Team Supervisor at World Tênis (2008-11 – 2015-12)

7 years of full management across two sporting-goods retail units (WT Soro + WT Kids) | Team of up to 15 employees

• Led and supervised a team of up to 15 employees across two units, focusing on performance, development, and talent retention
• Responsible for the full HR cycle: recruitment, selection, onboarding, technical and behavioral training, performance evaluation, and terminations
• Implemented an individual and collective goals program, with daily KPI tracking and periodic alignment meetings
• Built a motivating, collaborative work environment, reducing turnover and increasing team engagement
• Conducted structured feedback sessions and individual development plans for every employee across both units
• Full financial control of both units: invoices, revenue, cash reconciliation, and accounts payable/receivable
• Received, verified, and organized inventory at both units, ensuring accuracy, availability, and store standards
• Consistently achieved monthly sales targets through performance-indicator tracking and targeted interventions
• Managed internal conflicts and maintained a positive organizational climate throughout the full 7-year tenure

Incomplete Higher Education in Business Administration

High School Diploma