Felipe Baptista

I have been working with customer service and sales since my first job and I have a passion for it. I like to carry the customer arround and help as much as possible

Customer Support Specialist Soft 2 Bet - Cyprus - Remote - Oct 2021 - Aug 2022

• Managed incoming customers inquiries and provided solutions in a timely manner. Developed strong relationship with customers by providing outstanding support. Demonstrated effective problem-solving skills by quickly resolving customer issues. Maintained up to date knowledge of company products and services

• Reponsible for building and optimizing ecommerce stores and run traffic for it. Also had the chance to manage ads for multiple customers in Betting niche such as casino or sports betting

• Night Shift Reponsible to fix mismatch information between card and bank system using MS Excel Macros

• Assited customer with queries via email, chat and phone providing informations about company microloan system and policies

High School Dipoloma - 2014

HTML and CSS Ferratum Bank - Malta - 2018