Isabela da Silva Tem Tem

Former student in Environmental Engineering at Faculty of Engineering of the University of Porto. Being a student worker for all these years has given me a sense of responsibility and integrity at work that college itself does not prepare us for. I constant search for greater productivity and easy communication.

Technical Support | Norton Anti-Virus Project at Teleperformance Greece (2023-06 – 2024-01)

Technical and administrative support for international clients. Resolution of technical and billing issues in English, Spanish, and Portuguese. Recognized for efficiency and adaptability in multicultural environments.

Receptionist at Gapalace Five Star Hotel (2022-08 – 2022-09)

Provided high-end personalized service and front-desk management in a 5-star luxury environment. Responsible for the full guest cycle (reception, check-in/out, and billing), managing Concierge requests, and coordinating with Housekeeping and F&B departments to ensure a seamless and premium guest experience according to the highest hospitality standards.

Night Audit at Douro Azul - River Hotel (2025-01 – 2025-08)

Responsible for the daily close-out and financial auditing of the ship's revenue, ensuring the accuracy of billing entries across all departments (F&B, Boutique, and Accommodation). Provided high-standard bilingual guest service during the night shift, managing check-ins/check-outs and coordinating on-board security protocols, in full compliance with luxury river hospitality standards on the Douro River.

Senior Receptionist at Prim&Proper LA (2025-12 – 2026-06)

Responsible for the comprehensive management of the front desk and guest flow in a high-prestige environment. Focused on administrative organization, conflict resolution, and logistical support, ensuring the highest standards of hospitality and the operational fluidity of the reception desk.

Bachelor's in Environmental Engineering – Faculdade de Engenharia da Universidade do Porto - FEUP (2017-09 – 2025-06)