Izabelle Roberts

Organized, results-driven professional with experience in operations coordination, remote team management and international communication, working daily with clients and partners in the United States. Skilled in operational planning, process organization, real-time problem solving and quality performance monitoring. Currently pursuing an Associate Degree in Logistics at PUC Goiás with a focus on Supply Chain, Global Operations and International Business.

Operations Coordinator at Fluffy CHS (USA) (2025-10 – Present)

• Coordinating daily operations of short-term rental properties.
• Planning and monitoring operational schedules and calendars.
• Communicating with clients, guests and field teams.
• Managing priorities and solving issues in real time.
• Ensuring quality control and operational excellence.
• Using Slack, Breezeway, Feather, Google Workspace and WhatsApp Business.
• Service in Portuguese and English.

SDR | Closer | Customer Success at Kommo (amoCRM) (2024-08 – 2025-02)

• B2B lead generation.
• Platform (SaaS) demonstrations.
• Sales negotiation and deal closing.
• Client portfolio management.
• Post-sale and customer success.
• Support and service in English.

SDR at Legal Consulting Firm (2025-02 – 2025-03)

• Lead generation.
• Lead qualification.
• Scheduling meetings.
• CRM updates.

Associate Degree in Logistics – PUC Goiás (2026 – 2028)