João Abade

Detail-oriented professional with proven skills in content moderation, quality assurance, and policy enforcement. Experienced in managing sensitive cases and ensuring platform integrity in high-demand environments.

Bilingual Content Moderation Interaction Expert at Teleperformance (2026-03 – Present)

• Managed content moderation efforts for Meta digital platforms, applying post-analysis of community policies, pinpointing violations, and evaluating sensitive content.
• managed operational queues, directed decision-making aligned with internal guidelines, preserved quality of analyses, reinforced platform security and integrity.
• Worked effectively in fast-paced environments.

Bilingual Customer Service Analyst at Foundever (2025-06 – 2025-01)

• Executed support and customer service functions for Airbnb platform, mediating case resolutions between guests and hosts while evaluating requests based on internal policies.
• Experience in high-demand service, rapid decision-making, efficient communication, and problem-solving with a focus on the user experience.
• Responsible for managing sensitive cases, meeting operational metrics, and constant adaptation to internal processes and tools.

Associate Degree in Financial Management – Faculdade Das Américas (2026)