Lisa Sarfraz

I am passionate towards studies as well as to build a long-term career in a professional field. I also intend to work hard to enhance my educational skills in a stable and dynamic workplace.

Personable Guest Services

Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated for less time but gained a lot of experience. I am an Organized Front Desk Agent with strong interpersonal and computer skills. Moreover driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Human Resources cum Front Desk - Sky Marketing - Islamabad

(2023-05 - 2023-02)

• Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
• Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
• Developed and implemented a human resources strategy that attracted top talent and improved employee engagement
• Developed and maintained relationships with community resources to ensure clients had access to necessary resources
• Researched and developed job descriptions that accurately reflected the duties, responsibilities and qualifications of each position
• Provided support and guidance to managers on employee relations issues, resulting in improved employee morale and retention

Cabin Crew - AirSial - Islamabad

(2019-12 - 2020-05)

• Collaborated with the flight crew to ensure all passengers had a safe and pleasant flight
• Communicated effectively with passengers and other crew members to ensure a smooth and efficient flight
• Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met
• Ensured all passengers were aware of and followed cabin regulations
• Maintained a professional and friendly demeanor at all times, creating a positive atmosphere for passengers
• Maintained an organized and well-stocked cart to ensure smooth service throughout the flight

GUEST RELATION OFFICER - Islamabad Serena Hotel - Islamabad

(2019-08 - 2019-12)

• Replenished amenities, linens and supplies in guest rooms, ensuring availability of all items
• Provided excellent customer service by anticipating and responding to guest needs
• Assisted guests with luggage, including loading and unloading from vehicles, transporting to and from guest rooms
• Responded to guest inquiries in a timely and professional manner
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
• Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests

FRONT DESK OFFICER - Askari Life Insurance Company - Islamabad

(2017-03 - 2019-08)

Maintained quality assurance and customer satisfaction objectives. Supervised and motivated staff and management. Prepared and maintained production reports and personnel records. Kept work areas clean and neat.

Configured any human and material resources needed. Coordinated procedures for facility and equipment maintenance or modification, including replacement of machines (co-ordination wit house keeping). Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.

English Language Teacher - Islamabad School of Excellence - Islamabad

(2018-09 - 2019-02)

• Planning and preparing lessons
• Engaged students through in-depth lectures, debates, and discussions and literary subjects.
• Encouraging student participation
• Researching and developing new teaching materials
• Research and implementing new teaching methods
• Marking student work and recording performance
• Setting assessments and overseeing examinations

Masters - English Language and Literature - National University of Modern Languages (2016-09 - 2018-08)