Luiz Stoffler

SUMMARY OF COMPETENCIES

• Effective Supervisor, managing lead agents, functioning in a high-pressure deadline environment.
• Customer Success Account Manager focuses on driving customer value, retention, and growth by leveraging data-driven strategies and customer success methodologies.
• Ownership in delivering integrated solutions to customers, including customer presentations to c-level.
• Multicultural, multilingual, analytical thinkers, always attuned to new trends and technology.
• Customer Engineer and Consultant for CCX former MSM/ITSM; IT Business Owner / Project Manager, coordinating cross boundary international projects with coworkers in Americas, Europe, Asia and Pacific with focus on Azure, Microsoft 365 Copilot, AI and FinOps.
• Extensive international travel experience and very experienced in IT Service Management and Cloud Services and Governance. Ability to work successfully in a highly matrixed environment.
• Initiative-taking and focused on results.
• Demonstrates creativity, successfully leading projects independently while excelling in collaborative team environments
• Large Experience in pre-sales and post-sales with customers in Americas focusing on value delivery and customer business outcome.

SKILLS | PROJECTS | COMPETENCIES | CERTIFICATES

• Customer Success & Digital Transformation Leader with a strong track record of guiding customers through digital transformation by aligning business needs with technical solutions. Skilled in mapping business scenarios to Microsoft technologies and orchestrating resources to drive outcomes.
• Extensive experience delivering ITSM and CCX services across the Americas, with a focus on Modern Workplace and Culture Cloud Experience. Proven ability to lead workshops, provide technical training, and support Microsoft solutions including Azure, Microsoft 365, and Teams.
• Acted as Customer Lead for the Americas, driving service sales and value delivery aligned with strategic business goals. Known for entrepreneurial mindset, leadership, and innovation—consistently identifying better solutions and enabling project teams to maximize technology use.
• Certified in ACM (Adoption and Change Management), Azure, Microsoft 365, Teams Administration, PMP, ITIL v3, MOF 4.0, COBIT, ISO 20000/27002, Agile SCRUM Foundations, and Scrum Master. Experienced in both pre-sales and post-sales engagements, with a strong focus on customer satisfaction and business growth.

MBA – Strategic Business Management (IBMEC - 2021|2022)

• MBA - MIT – Master Information Technology (FIAP - 2016|2017)
• International Affairs - Undergraduate degree - (Estácio de Sá - 2006|2010)
• Geography Graduation (USP - 1991/2000)
• Data Processing - Undergraduate degree (FATEC – 1991|1995)