Marcela Sofiati

Senior QA Analyst with 20+ years of experience in the full software quality lifecycle, from requirements analysis to production delivery. Solid expertise in web and API test automation (Cypress, Playwright, Selenium, JMeter), with a strong background in Agile environments (Scrum/Kanban) and proficiency in test case traceability, edge case identification, and acceptance criteria definition. Proficient in leveraging AI tools (ChatGPT/Copilot/Gemini) for test data generation, edge case creation, and automation script acceleration.

Experienced in high operational complexity contexts (Telecommunications).

Advanced

English.

Test Specialist at Vetta Tecnologia (2025-09 – 2025-12)

Project-based contract · Multinational · Services

• Mapped critical application paths for regression test automation.
• Mapped and executed ETL, API, and UI tests.
• Reported discrepancies between specifications and software to the development team during test cycles.
• Maintained up-to-date test artifact repositories.
• Conducted software quality assurance tests, including regression of core application scenarios and specific features on each release.
• Led demands following the Agile framework.
• Defined and maintained the Squad backlog, breaking scope into features and user stories.

Test Specialist at BairesDev (2024-02 – 2024-08)

Project-based contract · Multinational · Services

• Validated functional and technical documentation; modeled and executed test cases generating respective evidence, monitoring and controlling demands to meet agreed deadlines considering business and information security requirements.
• Mapped and executed ETL, API, and UI tests.
• Compiled quality reports with metrics for continuous improvement.
• Mapped critical application paths for automation of regression tests.
• Reported discrepancies between specifications and software to developers during test cycles.
• Supported POs/Analysts in defining tests and acceptance criteria.
• Automated test cases across various scenarios via APIs and automation tools (JMeter).
• Delivered software quality assurance tests, including regression of core scenarios and specific features on each update.
• Drove demands following the Agile format.
• Defined and maintained Squad backlog, breaking scope into features and user stories.

Test Specialist at GFT (2021-01 – 2023-07)

Multinational · Services

• Aligned execution schedules with POs and guided end users in acceptance testing, participating in the homologation process throughout the project lifecycle.
• Mapped and executed ETL, API, and UI tests.
• Validated functional and technical documentation; modeled and executed test cases with full evidence, monitoring demands against deadlines considering business and information security requirements.
• Promoted a culture of continuous improvement and innovation in tools, methodologies, and coding best practices within the QA discipline.
• Compiled quality reports with metrics for continuous improvement.
• Mapped critical application paths for automation of regression tests.
• Analyzed and controlled QA indicators.
• Reported specification-vs-software discrepancies to developers during test cycles.
• Maintained up-to-date test artifact repositories.
• Supported POs/Analysts in defining tests and acceptance criteria.
• Automated test cases across various scenarios via APIs and tools (JMeter/Playwright/Cypress/Selenium).
• Prepared test environments, including test data creation as requested by the client.
• Delivered software QA tests including regression; automated critical regression in JMeter — reducing cycle time from 8h to 1h.
• Conducted security testing and vulnerability assessment in Azure environments (OWASP common vulnerabilities, SQL injection, XSS) using OWASP ZAP.
• Drove demands following the Agile format.
• Defined and maintained Squad backlog, breaking scope into features and user stories.
• Versioned automation scripts with Git.

Test Lead at NetCracker Technology do Brasil (2022-09 – 2023-09)

Final Role · 1 year · Multinational · Services

• Led the testing team and coordinated integrated test activities, ensuring schedule adherence and providing internal management reports and controls.
• Ensured deliveries always aimed at excellence, providing the best possible experience for clients while guaranteeing quality in line with business rules.
• Analyzed and reviewed product specifications.
• Tracked issue resolution across projects, interacting with all stakeholders to ensure quality delivery within expected timelines.
• Led projects and supported Squads in meeting deadlines and commitments, participated in sprint creation and follow-up, sent status reports, and removed impediments.
• Focused on Agile-format demands.
• Defined and maintained Squad backlog, breaking scope into features and user stories.

Senior Test Analyst at NetCracker Technology do Brasil (2007-09 – 2022-09)

Intermediate Role · 15 years · Multinational · Services

• Provided 2nd-level support for VIVO's billing and customer management software (Atlys) for post-paid customers, encompassing code, server, and database error analysis, correction, and re-testing.
• Conducted training, testing, and technical presentations for new features to be deployed to Production.
• Analyzed detailed interface requirements and developed test cases and scenarios for new feature validation.
• Tested corrections and requirement changes, performed validation and onsite support for delivered changes, including detailed test data documentation for each test case.
• Automated test cases across various scenarios via APIs and scripts.
• Prepared test environments, including test data creation as requested by the client.
• Delivered software QA tests including regression of core application scenarios and feature-specific tests.
• Provided Production support, including solution validation testing, correction validation with the client, installation and post-installation follow-up, ensuring agreed service levels.
• Supported the delivered solution: analyzed errors, responded to client queries and test cases from third-party companies using the same software.

Help Desk Technician Level I at NetCracker Technology do Brasil (2004-09 – 2007-09)

Initial Role · 1 year · Multinational · Services

• Provided 1st-level support to clients via phone and email, and offered internal support to company areas.
• Analyzed and tracked operational results, generating and maintaining updated management reports and statistics for relevant departments.

Supply Chain Analyst at Estoke Telecomunicações Ltda. (2003-12 – 2004-09)

Mid-size company · Services

• Managed supply chain activities: goods receipt and dispatch, merchandise verification, resource planning, and purchasing.
• Handled procurement requirements for bidding processes, including quotations, feasibility analysis, and required documentation.

Project Development Technician at Dettecta Sist. Segurança Ltda. (2002-06 – 2002-12)

Small company · Services

• Developed, maintained, and updated technical manuals for equipment manufactured and sold by the company.
• Prepared technical reports for new product homologation and conducted tests prior to deployment, including subsequent training for the teams involved.

Bachelor's Degree in Control and Automation Engineering (Mechatronics) – UNIP (2004-12)

Postgraduate Specialization in E-Business – SENAC (2005-06)

Postgraduate Specialization in Software Quality Engineering – SENAC (2023-09)