Marco Bixio

I have massive experience within the travel industry in different countries, being exposed to different cultural environments. Very professional and target driven with a strong aptitude for sales. Creative, with excellent communication skills, a passion for, and experience in sales and customer service.

Able to work under pressure to meet customer expectations and to be part of a team. Used to working independently with that attention to detail clients can rely on. Strong interpersonal skills with excellent facility to build relationships.

Product Specialist Senior at R11 Travel (2025-05 – Present)

Responsible for guiding the company and clients on the best choice, use, and implementation of products within the tourism market, such as hospitality, transportation, and cruises. I advised clients or companies on which products are most suitable for their needs, considering factors such as budget, functionality, and objectives. I helped define strategies for product launch, positioning, and marketing.

Sales Representative Multi Tasks at American Airlines (2023-02 – 2025-05)

I liaised daily with clients' queries and purchases on the phone and, by email. I solved our clients' issues. Proficient use of CRM reservation system, great customer service and team worker. Sales focused, dealing with corporate customers, Ticketing, Trouble shooting (Quotes, Contracts, Queues, Customer Relations, Aadvantage, No-Shows)

Groups Reservations – Inside Sales - Sales Supervisor at Etihad Airways (2013-05 – 2016-06)

Implemented all Brazilian Regulations on ETIHAD's Website for the Airline's START UP in Brazil. Responsible for the development, enhancement, and support of call center systems. Managed and directed operations. I reviewed call center policies and procedures. Developed / Monitored quotas for service volume. Leaded / Motivated team to achieve and exceed targets. I expanded ETIHAD business creating a better environment for both clients and staff.

Directed

Sales to Corporate and Leisure passengers. Closed TARs and TSSRs daily to gather Revenue and send it to Head Office. Found new ways of closing deals with new corporate clients and increased sales within the department offering great customer service and therefore engaging clients to fly ETIHAD on a frequent basis.

Multi Skills Groups Sales Team Leader at South African Airways (2006-11 – 2013-05)

Increased Sales by organizing timing and performance in the department. I created sub departments to get all agents to focus on one subject at a time to be more productive throughout the working day. Motivated my staff by rewarding them with High Streets vouchers to achieve more sales and reach Targets increasingly often.

I liaised daily with clients´ queries and purchases on the phone and by emails. Dedicated to run South African Airways website smoothly, solving clients and company´s issues. Proficient use of Amadeus GDS, offering great customer service and being a great team worker.

Sales focused, dealing with corporate customers, handling enquiries over the phone or on written request, Ticketing, Troubleshooting (Quotes, Contracts, Queues, Customer Relations, Voyager, PTA, Limos, No-Shows). Best Employee of the month of September 2007. Holder of an I.A.T.A. fares certificate level 1-2.

Responsible for a revenue of £400,000.00 on a project related to the England Cricket team touring South Africa in December 2009 and a total revenue of £3.000,000.00 within the year 2009-2010.

Frequent Plus / Flying Blue Program Tele sales, Administrator and Customer Service Agent at Air France (2001-04 – 2006-01)

Dealt with corporate clients, Maintained and updated customer's accounts, Worked on AMADEUS GDS, Handled customer's enquiries over the phone and on written request, Trouble shooting (HELP DESK – SERVICING)

Travel Consultant at USIT unlimited (1998-02 – 1999-01)

Mastered Galileo on-line Reservation System, dealt with student air fares, tours, train tickets, travel insurance, hotel bookings, car rentals and international student cards. I achieved massive sales and ranked among Top sellers in the UK (within USIT branches) for the second half of 1998.

Branch Manager at Instituto Mindset (2019-06 – 2023-01)

I directed all operational aspects (customer service, administration, and sales). I assessed local market conditions and identified current and prospective sales opportunities. Met goals and metrics. I provided Team Leadership with coaching, development, and motivation.

I addressed customer satisfaction issues promptly. I Networked to improve the presence and reputation of the branch and company. I stayed abreast of competing markets and provided reposts on market movement and penetration.

I Prospected and Developed new partners.

Inside Sales Coordinator at Gerdau (2016-06 – 2019-04)

Coordinated the sales team by managing schedules, filing documents, and communicating relevant information. I ensured the adequacy of sales-related equipment or material. I responded to complaints from customers and gave after-sales support when requested.

I stored and sorted financial and non-financial data in electronic form and presented reports. I handled the processing of all orders with accuracy and timeliness. I informed clients of unforeseen delays or problems.

I monitored the team's progress, identified short-comings and proposed improvements. I assisted in the preparation and organization of promotional material or events. I also ensured adherence to laws and policies.

Manager at GLENDOLA Leisure (Holdings) Limited (2006-01 – 2006-11)

Run a business with a monthly turnover of £110.000. I dealt directly with customers from all over the world with different needs and cultures. Managed and supervised an international team of 12 people, making sure all technical services worked smoothly.

Organized weekly meetings. I took Stock control once a month. I increased the Turnover of 15% over the previous year minimizing waste and organizing employee shifts. I liaised daily with the Head Office.

I dealt with suppliers and made promotions and sales to attract a better clientele.

English Teacher at Chambre de commerce (2000-06 – 2001-03)

Taught English in association with the Chamber of Commerce within the local professional development plan, which aimed to prepare local skills to a brighter future when looking for a new development opportunity.

Degree in Languages, Languages and Tourism – University of Languages and Foreign Literature of Genoa (1994 – 1998)