Marcus Vinicius

IT Infrastructure and Systems Administrator with 10+ years of experience supporting enterprise environments, data centers, and multinational users across LATAM. Strong background in Microsoft 365, Identity & Access Management, virtualization, and enterprise IT support. Experienced in high-availability environments, VIP support, infrastructure administration, and security compliance, with hands-on expertise in Entra ID, Intune, Active Directory, PowerShell, and virtualization platforms.

Recognized for fast problem resolution, technical leadership, and delivering reliable IT services in mission-critical environments.

IT Support Specialist at PAYRETAILERS BRASIL SERVIÇOS DE PAGAMENTO LTDA (2025-06 – Present)

IT support to ensure system reliability and business continuity

• Management of user access, compliance, and identity tools: Entra ID, Intune, Office 365
• Deploy and maintain MDM solutions across Windows, Android and Unix
• Administer SSO integrations and Conditional Access policies
• Administrative tasks using PowerShell

Systems Administrator at NOVENTIQ INTERNATIONAL BRASIL COM E LIC DE SOFTWARE LTDA (2023-04 – 2025-06)

IT infrastructure support and management for LATAM users

• IT infrastructure support and management for LATAM users
• ITSM handling, EUD support, technical training and procuring equipment
• Administration of Active Directory
• Implementation of security policies and integration with cloud environments

I.T. Senior Analyst at SOCIEDADE BRASILEIRA CAMINHO DE DAMASCO - SBCD (2022-02 – 2023-04)

IT Senior Analyst providing VIP support and infrastructure management

• VIP support for end users
• Network, infrastructure, and technology project management
• Procurement of supplies and infrastructure administration

Senior Data Center Operator at NTT DATA BRASIL CONSULT. EM T.I. & SOLUÇÕES LTDA (2019-04 – 2022-02)

Senior Data Center Operator with technical leadership responsibilities

• VIP support and system assistance (BACEN JUD, Mainframe)
• Technical leadership in support and services for major companies
• Virtualization (Citrix, Hyper-V, VMWare) and server monitoring
• Backup configuration, restore and infrastructure and process documentation
• Experience in high-availability environments

Tech Lead at NTT DATA BRASIL CONSULT. EM T.I. & SOLUÇÕES LTDA (2018-08 – 2019-04)

Technical Leadership position

Senior Technical Field Assistant at NTT DATA BRASIL CONSULT. EM T.I. & SOLUÇÕES LTDA (2016-08 – 2018-08)

Senior Technical Field Assistant providing VIP support and system assistance

• VIP support and system assistance (BACEN JUD, Mainframe)
• Technical leadership in support and services for major companies
• Virtualization (Citrix, Hyper-V, VMWare) and server monitoring
• Backup configuration, restore and infrastructure and process documentation
• Experience in high-availability environments

Bilingual Service Desk Analyst at STEFANINI CONSULTORIA E ACESSORIA EM INFORMÁTICA S.A. (2014-07 – 2016-08)

Bilingual Service Desk Analyst providing VIP support for major companies

• VIP support for users from companies like Avon, Pirelli, and Ambev
• Remote support and troubleshooting

Pharmacy Assistant at LOGIMED GESTÃO DE SUPRIMENTOS E SERVIÇOS HOSPITALARES LTDA. (2009-04 – 2014-07)

Pharmacy Assistant

Bachelor's Degree in Data Science – UNIVESP – Universidade Virtual do Estado de São Paulo (2021 – 2025)

Technology Degree in Marketing – Centro Universitário Santa Rita – UNISANTARITA (2016 – 2017)

Technology Degree in Digital Games – FMU – Faculdades Metropolitanas Unidas (2011 – 2012)