Mariana Carla

Professional with experience in technical support, mobile support, and assistance with digital applications and services, focused on problem-solving and user experience support. Knowledgeable in software development, automation, and data analysis, currently pursuing a degree in Computer Science. Develops independent projects using React, JavaScript, Python, CSS, and Java, applying best development practices and creating digital solutions.

Proficient in English and highly interested in technology, application development, and continuous learning.

Customer Experience Representative E2E at Telefônica Brasil (2025-06 – 2026-02)

• Provided technical support for broadband internet and mobile network services
• Performed initial troubleshooting for connection failures and network instability
• Assisted customers with the configuration and use of digital applications and services
• Delivered customer support through multiple service channels
• Guided users regarding streaming services and platform functionalities
• Registered and monitored technical support tickets
• Delivered remote support focused on user experience and problem resolution

Customer Service Operator at Hapvida NotreDame Intermédica (2024-05 – 2025-06)

• Provided operational support and digital customer service using corporate systems for customer data management, profile updates, and digital platform assistance
• Used internal systems to consult, update, and validate customer registration data
• Assisted users with access issues, login, authentication, and credential recovery
• Operated scheduling platforms and digital service systems
• Recorded and monitored information in spreadsheets and corporate systems
• Supported operational processes related to customer data and information flow
• Identified registration inconsistencies and escalated them for correction
• Assisted customers in the use of applications and digital services
• Delivered customer service focused on problem resolution and user experience

Degree in Computer Science – Centro Universitário UFBRA (2026)