Mariana Werner

Digital Marketing student with experience in customer service at a 5 star luxury hotel ; aviation crew at an international airline. Extensive experience in volunteering with children. Reliable, flexible and quicklearner, ready for new challenges .

EMIRATES AIRLINES - DUBAI - UNITED ARAB EMIRATES

Cabin Crew - February 2022 - July 2022 - Taking care of passenger's well being and safety during the flight;

• Resolving unexpected situations onboard, applying first aid and explaining security instructions to customers;
• Communication with crew members and passengers regarding security protocols and cabin functionality.

PALÁCIO TANGARÁ, OETKER COLLECTION - SÃO PAULO/SP, BRAZIL

Front Desk Hotel - September 2021 - December 2021

Recreation Assistant - February 2014 - August 2015

2020 - 2021 - Hospitality studies

• Greet guests with a smile and answer their questions
• Make reservations at the hotel's restaurants
• Work directly with concierge staff

-Handle direct calls from guests and potential customers

• Clean and tidy front desk area

CENTRO UNIVESITÁRIO UNINTER - SÃO PAULO/SP, BRAZIL

February 2023 (ongoing ) Digital Marketing

CENTRO UNIVERSITÁRIO SENAC - SÃO PAULO/SP, BRAZIL

2020 - 2021 - Hospitality studies

WINGS ESCOLA DE AVIAÇÃO CIVIL - SÃO PAULO/SP, BRAZIL

2019 - 2020 : Cabin Crew National License