Mbande Clovis

Scheduler Care Coordinator with experience in home care scheduling, caregiver coordination, client communication, documentation, and day-to-day office operations. Promoted from Certified Medication Technician to Scheduler Care Coordinator at Second Family Nursing Services. Experienced in coordinating caregiver schedules, finding coverage for open shifts, handling schedule changes, communicating with clients and caregivers, maintaining accurate records, and working with management to resolve staffing and client-care issues.

Organized, dependable, and comfortable handling multiple tasks while working with minimal supervision.

Scheduler Care Coordinator at Second Family Nursing Services (SFNS) (2023-10 – Present)

• Prepare and manage caregiver schedules based on client needs, caregiver availability, qualifications, and assigned hours.
• Communicate with caregivers about their schedules, assignments, changes, callouts, and other work-related matters.
• Communicate with clients and family members about caregiver schedules, changes in service, and coverage.
• Follow up on open shifts and contact available caregivers to find appropriate coverage.
• Handle last-minute callouts, cancellations, and schedule changes to help prevent gaps in client care.
• Update client and caregiver schedules and information on the company's schedules.
• Keep scheduling and care information accurate and up to date.
• Review caregiver time and attendance records and follow up on missing or incorrect information.
• Help resolve timekeeping issues that may affect payroll and billing.
• Keep management informed about open shifts, staffing problems, and other scheduling concerns.
• Document important conversations and issues involving clients, families, caregivers, and supervisors.
• Work with supervisors and caregivers to resolve scheduling and client-care concerns.
• Handle client and caregiver concerns professionally and work toward practical solutions.
• Respond calmly to urgent situations and make appropriate decisions when schedules or clients need to change unexpectedly.
• Maintain confidentiality of client, family, caregiver, and company information.
• Follow company policies, care requirements, and applicable rules and regulations.
• Manage several schedules, phone calls, messages, and other tasks at the same time while meeting deadlines.
• Work independently and take responsibility for completing daily scheduling duties with limited supervision.
• Maintain positive working relationships with clients, families, caregivers, supervisors, and other staff.

Certified Medication Technician (CMT) at Old Chapel House, Bowie (Weekends) at Second Family Nursing Services (SFNS)

• Provided medication administration and direct care to clients according to care plans, physician orders, and company procedures.
• Completed Medication Administration Records and other required client documentation accurately.
• Communicated with supervisors, nurses, families, and other care staff about client needs and changes in condition.
• Followed client care plans, safety procedures, infection-control requirements, and company policies.
• Developed a strong understanding of client needs, caregiver responsibilities, home care services, and daily care operations.
• Responded appropriately to changes in client needs and emergency situations.
• Maintained client confidentiality and professional relationships with clients, families, and coworkers.

Mathematics and English Teacher at High School Tokyo, Japan (2022-04 – 2024-03)

• Taught mathematics and English to students in public school classrooms.
• Planned daily lessons, organized classroom activities, and managed multiple responsibilities throughout the school day.
• Communicated clearly with students, teachers, school staff, and parents when necessary.
• Maintained student records and completed reports and other required school documentation.
• Managed classroom schedules and adjusted plans when circumstances changed.
• Worked independently while following school policies, procedures, and established deadlines.
• Developed strong communication, organization, time management, and problem-solving skills while working in a multicultural environment.

Master of Business Administration (MBA) in International Business – Kwame Nkrumah University of Science and Technology (2019 – 2022)

Bachelor of Science (B.S.) in Accounting – Open University of Malaysia (2014 – 2018)

Bachelor of Education in Education – University of Buea (2010 – 2013)