Melri Souza

Multilingual professional with more than 10 years of experience in hospitality operations, executive housekeeping leadership, team supervision, administrative coordination, and customer service in international environments.

Highly organized and proactive with strong problem-solving abilities, experience managing teams, coordinating schedules, handling inventory control, maintaining operational standards, and supporting fast-paced environments. Fluent in Portuguese, English, and Spanish, with strong communication and leadership skills.

Experienced in multitasking, operational coordination, remote communication tools, and supporting organizational efficiency while maintaining high-quality service standards.

Executive Housekeeper / Floor Manager at NOVOTEL LISBOA (2022-01 – 2023-12)

• Supervised housekeeping operations and coordinated daily staff activities
• Managed schedules, workflow organization, and operational standards
• Ensured quality control and compliance with company procedures
• Coordinated inventory management and supply organization
• Supported efficient communication across departments

General Housekeeping Supervisor at HOTEL ESTORIL ÉDEN (2019-01 – 2020-12)

• Led housekeeping teams in a fast-paced hospitality environment
• Delegated responsibilities and supervised operational performance
• Managed inventory tracking and monthly control processes
• Maintained workplace organization and service quality standards
• Assisted with operational problem-solving and workflow coordination

Care Assistant at POSITIVIDADE (2017-01 – 2018-12)

• Provided direct support and care services with empathy and professionalism
• Assisted with organization and daily operational needs

Caregiver at MÃOS QUE CUIDAM (2016-01 – 2017-12)

• Delivered personalized support services and daily assistance
• Maintained organization, communication, and responsibility in client care

Technical Course in Administration

Training in Executive Housekeeping Management

Training in Time Management

Training in Inventory & Warehouse Management

Training in Interior Design

Training in Internet & Digital Competencies