Mitch Lumapak

Legal Assistant and Medical Billing professional with experience in medical records requests, DME insurance claims, denial resolution, appeals, collections, document management, customer service, and administrative support. Experienced in supporting legal and healthcare operations in remote work environments.

Legal Assistant at Farahi Law Firm (2025-03 – 2026-07)

• Requested medical and billing records from healthcare providers.
• Organized, reviewed, and uploaded legal documents into the firm's filing system.
• Maintained accurate case records and followed up on outstanding records requests.

English Tutor at Engoo (2025-02 – 2025-03)

• Conducted online English lessons for international students.
• Adapted communication styles to meet individual learning needs.

Medical Biller at Numotion (2022-03 – 2025-01)

• Managed DME insurance claims, appeals, and denial resolution.
• Analyzed denial trends and implemented corrective actions to improve collections.
• Collected over $1 million in insurance payments within a six-month period.
• Recovered payments from aged and previously unresolved claims through consistent follow-up and appeals.

Process Executive at Cognizant (2021-04 – 2022-03)

• Provided customer support and order assistance for Papa John's customers.
• Resolved customer inquiries efficiently while maintaining customer satisfaction.

Associate at Wipro Digital Operations and Platforms (2019-06 – 2021-04)

• Assisted business customers with billing inquiries and account concerns.
• Performed content moderation and policy compliance reviews.

Customer Service Representative at Tech Mahindra (2018-05 – 2018-10)

• Assisted customers with online orders, refunds, and account inquiries.
• Delivered prompt and professional customer support.

Bachelor of Science in Marine Engineering – Palompon Institute of Technology (2012 – 2016)