Náthany Silva

Detail-oriented and proactive professional with over 5 years of experience in customer service, operations, and communication. Fluent in English, with strong ability to manage multiple priorities, support business operations, and solve problems independently. Experienced in handling client communications, scheduling, data organization, and administrative support in fast-paced environments.

Bilingual Reservations Agent at Grupo BZ (2023-02 – Present)

• Managed high-volume email and phone communications with international clients in English and Portuguese
• Conducted client interactions and virtual support, ensuring high satisfaction and personalized service
• Coordinated reservations, schedules, and availability using multiple systems (Omnibees, Erbon, Niara)
• Organized and maintained accurate data in spreadsheets and internal systems
• Handled multiple priorities simultaneously while maintaining attention to detail and quality standards
• Supported problem-solving for client issues with minimal supervision

Bilingual Recepcionist at Kastel Hoteles (2021-10 – 2022-12)

• Provided front-line customer support and managed guest communications
• Scheduled appointments, check-ins, and operational activities
• Assisted in administrative tasks and daily operational organization
• Maintained professional and efficient communication with guests and internal teams

MBA in Strategic People Management – Universidade Estácio de Sá

Technology Degree in Hotel Management – Instituto Federal Fluminense