Pedro Eufrasio

Quality-driven technical/customer support professional. I employ soft-skills such as empathy and information synthesis, combined with extensive technical expertise around personal computer operating systems, solidified by my academic and professional experience; these are the tools of my trade. I double-check everything I type, I learn quickly and work with a near-zero error tolerance.

Customer Support Agent - English/Portuguese at Modsquad (2025-01 – 2026-05)

• Provides customer and technical support to users of a music streaming service via web messaging conversations
• Troubleshoots technical issues with the service on mobile app, web browser and PC platforms
• Registers and documents trending issues on the supported platforms
• Managed multiple simultaneous interactions with customers, corresponding CRM system instances and documentation in a fast-paced environment

Gaming Support Agent - English/Portuguese at 5CA Limited (2022-08 – 2024-12)

• Provided technical support to gaming customers via support tickets
• Diagnosed and troubleshot game software issues
• Registered and documented reported bugs on the supported products
• Translated dynamic content text macros and web support articles

Technologist in Computer Systems – Fluminense Federal University (2021 – 2025)

Bachelor in Computer Science – Rio de Janeiro Federal University (2019 – 2020)