Rafael Custodio

Black Belt Lean Six Sigma Operations leader with 6+ years of experience in IA, AI, Customer

Experience and merchant support operations, specializing in leading high-performance teams to deliver efficient merchant onboarding and exceptional client satisfaction. Proven track record in continuous process improvement and data-driven management of KPIs (NPS,

FCR, quality, productivity), ensuring data accuracy, operational efficiency, and seamless onboarding experiences in fast-paced environments. Adept at building and refining workflows, proactively resolving issues, and driving cross-functional collaboration to support business goals. A results-driven and accountable leader who excels at training teams and new merchants, fostering a positive team culture, and communicating effectively at all levels. Native

Portuguese and fluent English speaker, with a steadfast commitment to achieving targets and innovating in operational processes to elevate the merchant experience.

Black Belt Lean Six Sigma Operations leader with 6+ years of experience in IA, AI, Customer

Experience and merchant support operations, specializing in leading high-performance teams to deliver efficient merchant onboarding and exceptional client satisfaction. Proven track record in continuous process improvement and data-driven management of KPIs (NPS,

FCR, quality, productivity), ensuring data accuracy, operational efficiency, and seamless onboarding experiences in fast-paced environments. Adept at building and refining workflows, proactively resolving issues, and driving cross-functional collaboration to support business goals. A results-driven and accountable leader who excels at training teams and new merchants, fostering a positive team culture, and communicating effectively at all levels. Native

Portuguese and fluent English speaker, with a steadfast commitment to achieving targets and innovating in operational processes to elevate the merchant experience.

Black Belt Lean Six Sigma