Rafael Thiago

• Proficiente em HTML, CSS e JavaScript
• Especialista certificado em Google Ads
• Excelentes habilidades de comunicação escrita e verbal
• Capacidade de lidar com consultas de clientes e direcionar chamadas para os departamentos apropriados
• Indivíduo altamente motivado e orientado para resultados
• Forte ética de trabalho
• Jogador de equipe

Call Center Agent, Eletrobrás - 2017-2018 • Provided exceptional customer support, ensuring high customer satisfaction.

• Demonstrated excellent written and verbal communication skills.
• Handled customer queries and directed calls to the appropriate departments.

Call Center

Agent, Disque 100 - 2015-2016 • Ensured best-in-class customer support by promptly addressing customer queries.

• Screened and routed calls, maintaining a high customer satisfaction rating.
• Exhibited strong communication skills and professionalism.

Skills • HTML5 ,CSS3 , JavaScript • Responsive Web Design • UI/UX Principles • Cross-Browser Compatibility • Problem Solving • Time Management • Communication • Teamwork Languages • English (Highly Proficient) • Portuguese (Native Speaker) Certifications • Google Ads Search Certification • Google Ads Video Certification • Shopping Ads Certification • Google Ads Display Certification • SEMrush SEO Toolkit Exam

Atualmente cursando na plataforma DIO, CSS para reforçar meu aprendizado e no meio de javascript até o momento 07/08/2023. pretendo terminar 2023 proficiente em bootstrap,node.js e react .