Raphael Soares

Resilient and detail-oriented operations professional with international experience in major technology hubs (Bogotá, Colombia) and hands-on expertise in high-stakes Content Moderation, Trust & Safety, and platform policy compliance. Proven background applying strict community guidelines to complex, multimodal data and collaborating as a human validator in Human-in-the-Loop (HITL) workflows for AI model calibration. Solid experience using generative AI systems (ChatGPT, Gemini) to accelerate solution development and auditing logic/reasoning pathways.

Native Brazilian

Portuguese speaker with a deep grasp of cultural nuances and slang, combined with fluent Spanish and advanced English. Strong emotional resilience and high time-management capabilities under demanding SLAs.

Customer Expert I - Trust & Safety (Project Operations) at Teleperformance (TikTok Campaign) (2023-11 – 2026-03)

• Executed high-volume international safety operations in Bogotá, Colombia, for TikTok's core content integrity division.
• Reviewed, audited, and moderated massive workloads of multimodal content (videos, audio transcripts, and text inputs), ensuring zero-tolerance alignment with global Community Guidelines.
• Handled highly sensitive, explicit, or psychologically disturbing material on a daily basis with high emotional resilience and strict adherence to protocol.
• Acted as a vital human data validator in Human-in-the-Loop (HITL) workflows, checking edge cases to improve automated safety filters and policy localization.
• Consistently met rigorous daily volume targets while maintaining top-tier Quality Assurance (QA) metrics and strict Service Level Agreements (SLAs).

Founder & Operations Analyst at AgriMarket Intel (2026-01 – Present)

• Built the logic and architecture of a regional data risk engine, managing the collection and sanitization of public registers to counter misinformation and ensure regulatory alignment.
• Actively utilized generative AI platforms (ChatGPT, Gemini, LLMs) as core technical mentors, debugging code logic, evaluating step-by-step reasoning outputs, and testing system safety barriers.
• Drafted analytical compliance rationales and clear decision paths to identify inconsistencies in official regional data.
• Managed end-to-end operational routines, cold outreach strategies, and direct communication with technical stakeholders.

Administrative & Operational Analyst at Localiza Imobiliária (2021-05 – 2023-02)

• Handled general operations, client intake, and high-pressure conflict resolution for a high-turnover real estate portfolio.
• Conducted structured diagnostic calls with clients to evaluate preferences, requirements, and profile criteria to map out optimal fits.
• Authored detailed physical inspection reports, cross-verified legal contract parameters, and handled active payment escalations.

Associate Degree in Agribusiness – UniCesumar & FATEC (2018 – 2022)