Raquel Elizabeth

Production, review, and updating of technical documentation for systems, including tutorials, user guides, and release notes. Organization of information and translation of technical content into clear, accessible language in collaboration with Development, Product, and Support teams.

Technical Writer at IPM Sistemas (2022-06 – Present)

• Production, review, and updating of technical documentation for systems, including tutorials, user guides, and release notes.
• Organization of information and translation of technical content into clear, accessible language in collaboration with Development, Product, and Support teams.

Administrative Assistant at Cartão de Todos (2020-07 – 2022-05)

• Pre-sales, sales, customer registration, post-sales, payment method approval in the system, credit recovery/delinquency management, updating confidential data, customer service and support via WhatsApp, phone, and in-person.
• Resolution of customer registration issues.
• Preparation of spreadsheets and reports for management, finance, and other departments.
• Organization and review of contracts and files, cash closing assistance, development of briefings for sales training, training for post-sales department, and in-person and online approvals.

Sales Consultant (Remote) at Agência SouNet (2019-05 – 2019-07)

• Client prospecting.
• B2B presentation and pre-sales of digital marketing products and services via phone calls and social media.
• Meeting/call scheduling.
• Lead and business opportunity management.
• Preparation of commercial proposals.

Tour Manager at Bands: Folk-se Trio, Banda Captain Cornelius, Banda Gueppardo (2019 – Present)

• Client prospecting (venue owners, bars, pubs, restaurants) via internet and social media.
• Show contract negotiation and execution, expense and performance fee calculations, schedule coordination, travel logistics, and merchandising inventory control and sales.

Artistic Promoter / PR at Bands: Folk-se Trio, Banda Captain Cornelius, Banda Gueppardo (2019 – Present)

• Pitching music and artists to radio station programmers, airplay negotiation, scheduling live interviews across multiple media channels, writing articles for specialized websites/magazines, and social media promotion.

Caregiver for the Elderly at Self-Employed (2017 – 2020)

• Full-time care assistance, daily routine support, medication administration, hygiene assistance, and accompanying to medical appointments.

Higher Technology Degree in Criminology – Cruzeiro do Sul University (2027)

Technical Degree in Hospitality – IFSC - Federal Institute of Santa Catarina, Garopaba Campus (2012-08 – 2013-07)

Undergraduate Studies (Incomplete) in Information Systems – UDESC, Ibirama - SC (2011)