Raquel Hrabal

Enthusiastic, highly organized, responsible and personable problem solver. Able to legally work for European Union and Brazilian companies. Fluent in English and Portuguese with notions of Italian, French, Spanish and Czech Languages.

Background working in several countries like Holland, Czech Republic, New Zealand, South Brazil, France, Canada and Germany helped me to improve my personal entrepreneurship ventures over the last fifteen years and provided me a strong ability to adapt to fast paced and demanding situations which has proven to be one of my strengths and biggest asset. I am passionate about finding ways to provide value and innovative thinking to cross-functional teams, helping reach common objectives and specific goals. With a track record of improving customer service targets.

Real State Agent - PJ - Self-employed - Niteroi, RJ

(2025-03 - 2026-03)

Customer support Representative - Emplifi saas

(2022-06 - 2022-09)

Data Entry, creation of new account in Admin, using Slack for internal communication, data rebuild on Parsers, Sales force, Intercom chat support, Astute agent for tickets from clients, Jira creation request for developers support and IT. Supporting clients that use Emplifi suite in general for bots, VoC, Listening, Influencers, task automation, labelling.

Air France/KLM Customer Relationship Specialist - Bluelink International Prague - Prague, Czech Republic

(2020-01 - 2022-04)

Baggage Assistant support and eventually training to other sectors of the company as covid lockdown was in place, home office with remote trainings regarding refund, cancellations and vouchers changes, applying credits.

• Enova program engineering new ideas within the company to solve problems regarding covid situation to improve customer services and B2C issues
• Trained in new services for Air France, KLM and Transavia airlines also with customers emails contact to notify any changes with their flights and bookings

Customer Service Manager - Museum Catering Den Haag - The Netherlands

(2017-07 - 2018-09)

Museum catering is one of the busiest catering companies at the city of Den Haag in The Netherlands located in various locations usually events related to weddings, birthdays, politics etc. Full time events support, specialized in private functions.

• Provided fast and efficient service to customers, setting the place for events, organization per capacity planned according to booking and doing cash closing of the day
• Hosting
• Serving

OWNER – Casil Gramado Travel Agency - CASIL WorkStudy - Porto Alegre

(2010-05 - 2014-04)

• Created packages of schools worldwide for study abroad, short and long courses duration, accommodations in host families, as well as the support for applying visas on passports, travel insurances. Flight tickets with student discount.
• Lectures with power point material about schools abroad, culture, lifestyle, cost of living in other countries, budgets.
• Consulting in private schools for students interested in travelling as groups or individual.
• Commercial sales of study abroad, including all costs covered before departure.

Professor MYP4 level - Yazigi Language School

(2009-05 - 2012-07)

• Basic, intermediate and advanced English lessons, trainings for English speakers, follow up with book material from the school, pedagogical orientation.

Hospitality - Hotel Bela Visa - Canela, Brasil

Family business for 40 years Pioneer in hospitality at Canela - Brasil

English teacher - Yazigi - Gramado, Brasil

English teacher for 4 years at Yazigi- Gramado. Touristic town in south of Brasil!

Nanny - Self-employed - Canada

Nanny for 2 Canadian kids from 4 to 10 years old. During 1 year.

Langues étrangères appliquées (LEA) - Lettres Sorbonne Université

Certification - Unitex Brazil (2022)