Stephany Mendes

Professional with experience in customer service, sales, administrative routines, and pharmacy operations. Currently working at Droga Raia at the pharmacy counter, with hands-on experience in cash register operations, customer support, verification and release of controlled prescriptions, online order processing, and medication organization. Previous experience includes administrative support involving document control, tax calculations, and payments.

Communicative, organized, proactive, and dedicated to delivering high-quality service.

Counter Attendant / Cashier - Droga Raia

(2024-08)

• Provide customer service at the pharmacy counter, offering clear guidance and resolving queries.
• Verify and release controlled prescriptions, strictly adhering to internal procedures and regulatory standards.
• Process, pick, and dispatch online orders.
• Organize medications and assist with inventory and stock control.
• Previously operated as a cashier, managing transaction processing, daily closing, and cash reconciliation.

Salesperson & Customer Service Representative - Livre Shop

(2023-08 - 2024-07)

• In-person customer service, sales, client support, and post-sales assistance.
• Assisted in product merchandising, organization, and customer relationship management.

Independent Online Salesperson – Electronics - Self-Employed

(2019-10 - 2022-09)

• Managed online sales, created product listings, conducted negotiations, and provided post-sales support.
• Monitored orders and maintained direct communication with customers.

Independent Salesperson – Home & Beauty Products - Self-Employed

(2016-02 - 2019-07)

• Marketed and sold products, provided personalized customer service, and managed client portfolio.

Administrative Support Assistant - Family Business

(2012 - 2013)

• Organized and controlled company files and documents.
• Performed tax calculations, processed payments, and managed fiscal obligations.
• Assisted in general financial and administrative routines of the business.

Sales Assistant - Loja Comercial Luluzinha

(2013-03 - 2013-11)

• Provided customer service and supported sales operations in the retail store.

Bachelor of Business Administration (BBA) (2026)

Elderly Caregiver Certification - Escola de Enfermagem Santa Rita/MG

Industrial Apprenticeship - SENAI/MG

High School Diploma