Facilities Services Coordinator - BGIS - British Columbia, Canada
(2022-03 - 2025-01)
- Served as a primary point of contact between vendors, technicians, and internal teams, ensuring timely communication, accurate updates, and smooth coordination of service schedules and priorities.
- Managed multiple service requests and maintenance schedules simultaneously, prioritizing urgent tasks and supporting management with clear status updates and reports to enable informed decision-making.
- Improved data management accuracy by creating extensive process documentation using Word and Simple Steps Recorder. This step facilitated onboarding new team members, enhancing data reporting accuracy and making the process run more smoothly.
- Led special projects and ad hoc analysis, providing critical insights for client account teams and enhancing decision-making by providing metrics that drive business goals. My ability to analyze data and identify trends contributed to the achievement of goals and KPIs.
- Compared pivot tables and DB Analytics, taking into account variables such as data accuracy and time investment. This analysis provided the team with insightful information that helped them choose the best course of action and laid the groundwork for future development of PowerBI capabilities.
- As the key software champion for a new system rollout, gained familiarity with the program, worked with others to produce thorough training materials, and shared my knowledge with the group. As a result, the launch went well, and team members quickly adjusted and made fewer mistakes than expected.
- Ensured timely scheduling of services and addressed customer needs for service changes, maintaining adherence to established policies and service standards.
- Analyzed service data and key performance indicators, identified, and implemented appropriate changes to operations. Successfully increased service level agreement targets by up to 2.7% in the first six months while ensuring work priorities and deadlines were met.
- Streamlined processes and implemented cost-saving procedures by meticulously tracking service completion statistics and generating comprehensive reports, reflecting a proactive approach to resource management and operational efficiency.
- Acted as a liaison between clients, staff, and stakeholders, establishing a commitment to quality service, good judgment, and standard procedures.
- Proven ability to thrive in a fast-paced, multi-client environment, adeptly handling multiple priorities while ensuring seamless service delivery and client satisfaction.
- Using six sigma tools supported the process improvement to enhance efficiency and quality in administrative operations around dispatching services.
- Handled inbound of a daily services request received while dispatching a team of 8 technicians supporting British Columbia.
- Coordinated the scheduling and inventory management of 3 projects implemented across British Columbia while ensuring accurate project status for stockholders.
- To improve service request management efficiency, I automated data cleaning using Microsoft VBA and edited measurements with Power Query. This resulted in accurate and timely weekly reports, aiding the team in assessing service delivery and managing work orders effectively.
- Improving data management accuracy, including work instructions, forms, and regulations, was my present role's assigned duty. I used Word and Simple Steps Recorder to create extensive process documentation in order to accomplish this. This step made it easier to onboard new team members, which improved data reporting accuracy and made the process run more smoothly.
- Efficiently managed service requests and work orders, assigning priorities, and dispatching to internal/external providers. Relevant experience aligns with overseeing assigned sites and managing service interruptions at WSP.
- Demonstrated commitment to quality service, filling client requests, and maintaining confidentiality.
Administrative Assistant - First Nations Health Authority - British Columbia, Canada
(2020-03 - 2022-02)
I supported managers and multidisciplinary teams by organizing schedules, handling administrative requests, and maintaining accurate records for health programs. By acting as a communication bridge between leadership and staff, I helped ensure information flowed clearly and tasks were completed on time, improving coordination and service delivery.
- I was responsible for maintaining and cleaning databases, resolving duplicate records, and ensuring sensitive health information was accurate and compliant with regulations. My attention to detail and discretion strengthened reporting reliability and helped leadership make informed decisions while meeting strict confidentiality standards.
- Developed and managed the record of confidential and sensitive information while providing information and assistance to departments, and acting as a liaison between records systems for effective operations.
- Designed and developed filing systems, filing names, classification schemes, and storage protocols for the First Nations committee.
- Successfully maintained and updated the database of partners and suppliers, following company protocols for the healthcare industry, making it easier to track statements and reports as part of the record management process.
- Supported the implementation, management, and configuration of SharePoint for the team.
- Organized and developed confidential and sensitive information reports, presentations, briefing notes, and other administrative operations documents, as well as processing confidential data for internal and external contracts.
- Coordinated meetings for the committees by identifying venues, catering logistics, tasks distribution, and delivering outcome reports such as meeting minutes with meticulousness when dealing with sensitive materials.
- Managed executive calendars with a focus on prioritizing tasks and addressing urgent situations.
Executive assistant Bilingual - Santander Private Banking - Sao Paulo, Brazil
(2018-02 - 2019-06)
- Effectively identified customers' needs and challenges, resolving them with appropriate solutions and using critical thinking skills by accommodating special requests while maintaining confidentiality.
- The role was client-focused, involving providing support to our partners and engaging with clients directly in the office, at events, or over the phone.
- Provided exceptional support to the department director and team, resulting in a 30% increase in office efficiency through a fast-scheduling system and friendly communication channels.
- Demonstrated excellent problem solving and critical thinking skills by accommodating special requests while maintaining confidentiality and handling sensitive information.
- Improved scheduling systems by introducing a new time management strategy, resulting in hassle-free scheduling.
- Performed consumer relationship management thought a strength-based client relationship, positive demeanor & responding to high number of product inquiries from clients while working in a fast-paced environment.
- Demonstrated excellent judgment and initiative skills by accommodating special requests, while maintaining confidentiality and handling sensitive information.
Executive Secretary internship - IBEVAR - Sao Paulo, Brazil
(2015-10 - 2016-10)
- Daily activities included organizing meetings for executive committee, active RSVP, and assistance in the production and preparation of materials for events; preparation, distribution, typing and control of guest satisfaction surveys and assistance in other assigned needs.
- Organized the annual publication corporate event for the National retail ranking by FGV, which was attended by over 300 guests.
- Improved scheduling systems by introducing new time management program resulting in hassle-free appointment scheduling.
Student Ambassador and Strong Start Mentorship program - Douglas College New Westminster - British Columbia, Canada
(2020-01 - 2021-08)
As a Douglas College Student Ambassador, I demonstrated leadership by supporting the Future Students' Office. I consistently dedicated more than 20 volunteer hours per semester, actively participating in Student Ambassador meetings and effectively communicating my experiences as a Douglas College student during campus tours.
- I provided empathetic support to 9 mentees from diverse multicultural backgrounds, helping them exceed their academic expectations throughout the program.
- Facilitated the review of the Student Recruitment Supporter Onboarding manual by evaluating its content, making suggestions on grammar, word choice, and providing feedback on overall information.
- Managed over 4 Online Information Sessions with department program coordinators providing prospective students with general information about the college and asking question. About 100-300 prospective students and their guests attend each Information Sessions.
- Collaborated in the Douglas College Fall and Summer 2021 Calling Campaign. I called over 100 of applicants to let them know they've missed their registration time and support with next steps.
Engagement volunteer - Jin Gak Sa - Sao Paulo, Brazil
(2012-02 - 2019-07)
Development and implementation of a Portuguese to Korean children program. Providing guidance and support to all members and staff.
- Manage various aspects of the facility, including scheduling maintenance, and ensuring smooth event operation.
- As the engagement volunteer I was the point of contact for all interested practitioners. Helping foster practitioners' relationship and building the meditation community through various initiatives and events and events was my central role.
- Portuguese Teacher to Korean children and Korean senior groups.
- Managing social media channels by building content and translation of all announcements from Korean to Portuguese and English.
