Thaoan Rodrigues

Computer Engineering graduate with 5+ years of experience in IT Support and Systems Administration within enterprise environments. Skilled in SQL, JavaScript/TypeScript, Node.js, and cloud technologies including AWS and Docker. Strong background in troubleshooting Windows Server infrastructure, automating administrative tasks using PowerShell and Bash, and supporting enterprise users. Seeking to grow in Cloud Engineering, DevOps, or Backend Development roles.

Service Desk Technician (L1/L2) at NOS SGPS (2022-11 – 2025-11)

• Provided L1/L2 technical support in enterprise environments for Windows Server infrastructure including Active Directory, DNS, DHCP, VPN, and Group Policy.
• Managed user accounts, permissions, and access control in Active Directory environments.
• Automated administrative tasks using PowerShell and Bash scripts, reducing manual effort.
• Collaborated with infrastructure teams to improve monitoring, backup strategies, and system reliability.
• Applied knowledge of AWS Cloud, Docker, and CI/CD pipelines to propose improvements in deployment and service management processes.
• Familiar with Infrastructure as Code concepts (Terraform) and version control tools (Git, GitHub, GitLab).
• Maintained technical documentation and internal knowledge base, improving incident resolution efficiency.

Network Infrastructure Intern at ISLA – Gaia (2022-05 – 2022-09)

• Designed and simulated network infrastructures using Cisco Packet Tracer.
• Configured routing, switching, and network topology scenarios.
• Worked with virtualization environments using VirtualBox and VMware.
• Assisted in laboratory environments supporting network and infrastructure training.

Electronic Technical Operator at Shopping Eldorado (2017-10 – 2020-01)

• Maintenance of computers, gate motors, terminal electronic circuits, and electromechanical/electronic equipment.
• Equipment installation, software configuration, and preventive maintenance.

Service Desk Analyst at Capgemini (2014-04 – 2014-09)

• Provided L1/L2 technical support for the Bematch point-of-sale (POS) software.
• Performed installation, configuration, and maintenance of POS systems on client workstations.
• Delivered end-user training on sales and post-sales software features.
• Provided remote troubleshooting using TeamViewer and supported Windows and Linux users.
• Assisted with database-related tasks using MySQL; managed customer support tickets and resolution documentation.

Administrative Assistant at ETROS Barueri Comercial Ltda. (2012-09 – 2013-09)

• Monitored issuance of outgoing electronic invoices; managed payments, cash closing, and customer-facing activities.
• Advanced Microsoft Excel usage for financial reporting and data management.

Administrative Assistant at Comércio Eletrônico Centerfil LTDA. (2010-07 – 2011-12)

• Handled invoicing, financial records, and Excel-based reporting.

Bachelor's Degree in Information Engineering – ISLA, Instituto Politécnico de Gestão e Tecnologia (2022-09 – 2025-07)

CTeSP in Networks and IT Systems – ISLA, Instituto Politécnico de Gestão e Tecnologia (2020-09 – 2022-07)

Bachelor's Degree in Automation and Control Engineering (Mechatronics) – Universidade Paulista UNIP (2012 – 2017)