Thiago Lima

Results-driven Sales Development Representative with proven experience in high-volume outbound prospecting within the U.S. market. Skilled at engaging cold leads, overcoming objections, and generating qualified appointments in competitive environments. Currently performing 250–350 daily outbound calls, consistently building pipeline and supporting revenue growth for sales teams.

Strong communicator with the ability to quickly establish rapport and convert conversations into opportunities. Fluent in English and Portuguese with intermediate Spanish. Experienced in remote, fast-paced international teams.

Sales Development Representative (B2B – Architectural Industry) at Eternos Surfaces (2026-04 – Present)

Execute high-volume outbound prospecting targeting architects, builders, and design firms in the architectural industry.

• Execute high-volume outbound prospecting targeting architects, builders, and design firms
• Generate qualified appointments through strategic cold calling and consultative selling
• Navigate gatekeepers and decision-makers in a competitive B2B environment
• Position premium building materials solutions to high-value prospects in a competitive B2B market

Insurance Sales Development Representative at Insurance Pros of South Florida (via Team Hired) (2024-12 – 2026-04)

Execute high-volume outbound prospecting in the insurance industry, generating qualified leads for multi-agent sales pipeline.

• Execute 250–350 outbound calls daily, consistently exceeding activity benchmarks
• Maintain an average of 15+ live conversations per day with qualified prospects
• Generate 80+ qualified leads per month, directly supporting multi-agent sales pipeline
• Successfully navigate objections and gatekeeping scenarios in a competitive B2C environment
• Maintain 100% CRM accuracy and ensure rapid follow-up on all interactions

Missionary & Team Leader (Nonprofit) at Associação Missionária Internacional (2021-05 – Present)

Lead and coordinate a team of 40+ individuals in nonprofit missionary work, developing communication and persuasion skills.

• Lead and coordinate a team of 40+ individuals, developing strong communication and persuasion skills
• Engage regularly with diverse audiences, building trust and influencing decisions
• Plan and execute outreach initiatives, increasing community engagement and participation

Business Owner at Fisk Language School (2012-05 – 2020-08)

Drove consistent revenue growth and led all sales, enrollment, and team management for language school.

• Drove consistent revenue growth, reaching 200+ active clients/students
• Led all sales and enrollment efforts, including lead generation and conversion
• Built and managed a team of 15 across sales, operations, and administration
• Developed customer retention strategies to maximize lifetime value

School Coordinator at Fisk Language School (2005-03 – 2012-05)

Managed daily financial operations and supervised collections team to enhance cash flow stability.

• Managed daily financial operations, including billing, A/P, A/R, collections, and monthly financial reporting
• Supervised the collections team and implemented process improvements that enhanced cash flow stability and reporting accuracy
• Standardized operational processes across departments, reducing errors and significantly improving customer satisfaction and retention

Master of Divinity in Divinity – Faith Baptist Bible College and Theological Seminary (2024)

M.A. in Ministry – Carolina University (2018 – 2021)

Bachelor's degree in Business administration – Lusófona University (2008 – 2011)