Vinicios Souza

Customer Support and Sales Specialist with solid experience in client-facing roles, commercial operations, and administrative support. Proven ability to communicate effectively with diverse audiences — from local to international customers —, efficiently solve operational problems, and manage daily routines with autonomy, consistently focusing on service quality and customer experience.

Sales Consultant - Rápido Federal Viação LTDA - Palmeiras, Bahia, Brazil

(2025-04)

• Autonomously manage agency routines and commercial activities, ensuring high standards in service delivery and efficiency.
• Provide ongoing operational support to team members, optimizing sales workflow and handling daily contingencies.
• Monitor service quality and implement operational adjustments to enhance customer satisfaction.

Sales Agent - Rápido Federal Viação LTDA - Palmeiras, Bahia, Brazil

(2024-01 - 2025-03)

• Delivered end-to-end customer care through in-person interaction and digital channels (WhatsApp).
• Executed core ticketing operations: sales, date modifications, cancellations, and refund processing.
• Offered multilingual assistance to local and international travelers regarding travel schedules, routes, and connections.

Administrative Assistant - OXE Bistrô & Restaurant - Palmeiras, Bahia, Brazil

(2021-12 - 2023-07)

• Managed daily cash register operations, opening/closing balances, and financial report audits with high accuracy.
• Assisted in tracking accounts, inventory control, and core administrative routines.
• Provided direct customer service focused on prompt issue resolution and maintaining client satisfaction.

High School Diploma