Vinicius Muller

Experienced in team leadership and process management within high-complexity corporate environments, with a strong background in multinational companies focused on technology and communication, including direct interaction with global clients. Skilled in combining performance-driven people management with rigorous analytical approaches to support strategic decision-making. Specialized in transforming data into actionable strategies, with expertise in Power BI dashboard development and KPI management to optimize results.

Proven experience across the full talent lifecycle, including recruitment support, workforce planning, and team development. Applies continuous improvement methodologies to solve complex problems, ensuring operational efficiency and alignment with business objectives.

Bilingual Specialist Supervisor at Teleperformance Brazil (2025-01 – Present)

Supervisory role in bilingual content moderation operations

• Team supervision and performance monitoring
• KPI tracking and data analysis
• Development of managerial reports
• Action plan development
• Power BI dashboard development and monitoring
• Workforce scheduling and resource allocation
• Recruitment support: candidate screening and profile validation
• Quality assurance and continuous process improvement

Bilingual Content Moderation Expert at Teleperformance Brazil (2024-09 – 2025-01)

Content analysis and quality assurance in bilingual content moderation

• Content analysis and quality assurance auditor process in bilingual content moderation
• Interpretation of complex policies and guidelines in English
• Direct interaction with international clients and participation in operational meetings
• Team supervision and performance monitoring
• KPI tracking and data analysis
• Development of managerial reports
• Action plan development
• Power BI dashboard development and monitoring
• Workforce scheduling and resource allocation
• Recruitment support: candidate screening and profile validation
• Quality assurance and continuous process improvement

Artistic Service Delivery and Business Operations at Self-Employed Entrepreneur (2022-03 – Present)

Small business operations management with focus on artistic services

• Artistic service delivery
• Small business operations management
• Inventory and financial flow control
• Marketing and lead generation
• Customer service

Administrative Assistant at Irmandade da Santa Casa de Misericórdia de São Paulo (2020-04 – 2022-03)

Administrative support in hospital environment

• Customer service and administrative support
• Reception and scheduling
• Use of hospital system (Soul MV)
• Preparation of reports and spreadsheets
• Documentation control for high-cost medications
• Manage and control of high risk medication
• Manage hospitals bed and patient hospitalization

Apprentice at Irmandade da Santa Casa de Misericórdia de São Paulo (2018-11 – 2020-03)

Apprenticeship in administrative and customer service functions

• Customer service and administrative support
• Reception and scheduling
• Use of hospital system (Soul MV)
• Preparation of reports and spreadsheets
• Documentation control for high-cost medications
• Manage and control of high risk medication
• Manage hospitals bed and patient hospitalization

Graduate Degree in Big Data and Analytical Intelligence – Anhembi Morumbi University (2026)

Bachelor's Degree in Social Sciences – Federal University of São Paulo (UNIFESP)

Bachelor's Degree in Psychology – Paulista University (UNIP)