Wanda Gonçalves

Customer-focused professional with experience in aviation and service industries, including airport operations and direct passenger interaction. Skilled in communication, teamwork, and maintaining professionalism in high-pressure environments. Passionate about safety, premium customer service, and creating positive passenger experiences.

Customer Service & Administrative Assistant - Manduca Automotive - Serra, Brazil

(2025-11)

• Deliver face-to-face, phone, and digital customer service in a professional environment
• Handle different customer profiles with empathy and clear communication
• Support administrative and sales operations in a fast-paced workplace

Aviation Customer Service Trainee - LATAM Airlines - Vitória Airport, Brazil

(2025-03 - 2025-10)

• Assisted domestic and international passengers in an aviation environment
• Delivered customer service focused on safety, comfort, and professionalism
• Worked collaboratively with team members to support passenger experience

Airport Customer Service & Access Control Agent - TOP Service Serviços e Sistemas S/A - Vitória Airport, Brazil

(2024-12 - 2025-03)

• Provided face-to-face assistance to passengers in a high-volume airport environment
• Performed access control and security procedures in compliance with aviation standards
• Assisted international passengers with professionalism and cultural sensitivity

Front Desk Customer Service Representative - GVD Inspections - Serra, Brazil

(2023-11 - 2024-11)

• Delivered face-to-face customer service in a professional environment
• Assisted clients with communication and administrative support
• Maintained organization and a welcoming front desk atmosphere

High School Diploma (2020-02 - 2022-12)

Cabin Crew Training Course (2023-03 - 2023-08)

Basic AVSEC Training – Aviation Security (2024-10)