Wayne Maya Pmonntyer Rocha

Results-driven Customer Support Specialist with over 7 years of experience managing multi-channel customer communications across WhatsApp, Instagram, email, and live phone support. Proven track record in resolving customer inquiries, increasing customer retention, and handling POS/cashier operations with high precision. Looking to leverage strong problem-solving and CRM skills in a remote Customer Support / Chat & Email Support position.

Customer Support & Retail Specialist at Family-Owned Retail Business (2017-01 – Present)

• Managed multi-channel customer inquiries (WhatsApp, Instagram, Phone, In-person), handling over 50+ customer interactions daily with high satisfaction ratings.
• Resolved customer complaints and product inquiries, reducing response time by providing clear product information and prompt support.
• Executed daily POS cashier transactions and financial reconciliations with 100% accuracy.
• Organized digital customer logs, inventory tracking, and daily store operations to streamline support workflow.

Customer Support Assistant at Restaurant

• Delivered high-volume direct customer service in a fast-paced environment, maintaining a 98%+ order accuracy rate.
• Collaborated with cross-functional team members to streamline customer order fulfillment and address immediate inquiries.

Client Relations & Scheduling Specialist at Natural Tanning

• Managed end-to-end appointment scheduling, increasing booking retention and optimizing calendar efficiency.
• Provided personalized customer consultations, ensuring a 100% client satisfaction rate.

Production & Operations Assistant at Screen Printing

• Maintained strict attention to detail in quality control processes, ensuring zero defects across daily production runs.

Higher Education