Александр Чибизов

Analytical and process-driven Specialist with 5+ years of hands-on experience in international marketplace operations. Managed hundreds of cross-border transactions with customers across the US and Europe, resolving disputes, payment issues, customs problems, and delivery conflicts through written English communication.

Founder & Operations Lead - Independent E-commerce Business

(2021-01)

• Trust & Safety & Compliance: Managed and scaled a cross-border digital storefront, securing 200+ verified 5-star customer reviews by strictly enforcing platform policies and terms of service.
• Dispute & Conflict Resolution: Independently resolved hundreds of international customer disputes, payment holds, and claims; successfully navigated chargeback risks and protected store rating.
• Logistics & Incident Management: Handled global shipping operations (US, EU, Asia); proactively managed custom clearance delays, lost package investigations, and international returns.

Dispute Resolution & Client Account Manager - PrizyvaNet (Legal & Consultation Services)

(2025-01 - 2026-01)

• Conflict Resolution: Managed a high-volume portfolio of clients in stressful situations, successfully resolving complaints, disputes, and high-pressure objections.
• Risk & Case Investigation: Analyzed client documentation, assessed individual cases against legal/company frameworks, and provided structured risk management solutions.
• Retention & Customer Support: Communicated with clients via chat and CRM systems, turning potential contract cancellations into long-term successful cases through strong negotiation.

Bachelor of Science (B.Sc.) - Process Engineering - Belarusian State Technological University (BSTU) (2018-01 - 2022-01)