Olga Malevich

Helped the Team Lead with daily tasks and kept everything organized. Wrote and update process documents, trackers, and meeting notes. Handled client onboarding and made sure product catalogs were uploaded correctly.

Team Lead Assistant / Product Operations Specialist - Profitero

(2019-05)

• Helped the Team Lead with daily tasks and kept everything organized.
• Wrote and update process documents, trackers, and meeting notes.
• Handled client onboarding and made sure product catalogs were uploaded correctly.
• Checked and made sure data was accurate across different systems.
• Worked with Customer Support and Tech Teams using Jira.

Matching QA / Matching & Categorization Specialist - Profitero

(2017-10 - 2019-05)

• Made sure product matches were correct.
• Did quality checks and helped get new employees up to speed.
• Put products in the right categories and keep the catalog consistent.

Sales Analyst - Mondelēz International

(2015-02 - 2017-09)

• Put together reports on finances and sales.
• Assisted with budgeting and keeping track of expenses.
• Made Excel reports and dashboards automated.

CS&L Specialist - Mondelēz International

(2012-12 - 2015-01)

• Managed order processing in SAP.
• Coordinated shipments and resolved delivery issues.
• Monitored KPIs and improved service performance.

Head of Coordination / Customer Service Specialist - OOO "Tibetrade"

(2009-04 - 2012-12)

• Coordinated logistics and customer service operations.
• Managed team recruitment and training.
• Resolved complex client and operational issues.

bachelor's degree - Belarusian State Pedagogical University

Software Testing: Theory and Practice - Stepik (2025)