Associate DevOps Engineer

About Forma.ai:

Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.

Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.

We’re welcoming equally driven individuals who are excited about creating something big!

What You’ll Do

This is a hands-on Associate-level DevOps role focused on cloud automation, internal infrastructure, and maintaining an internal cloud-based application used across the company.

You’ll work closely with our engineering teams and senior DevOps staff to maintain, improve, and evolve our internal cloud infrastructure and automation systems, contributing to tooling that supports every other team at Forma.ai.

While your primary focus will be cloud automation and infrastructure, you will also serve as the primary IT presence in our Toronto office, supporting day-to-day IT operations as part of the role.

The role’s key responsibilities are listed below:

Work with infrastructure defined using Terraform to support internal systems and automation workflows

Work with containerized workloads running in Kubernetes as part of our internal infrastructure

Assist with the deployment, troubleshooting, and maintenance of serverless functions and scheduled automation workflows

Manage IAM roles and permissions related to automation and internal tooling

Write and modify scripts (PowerShell, Bash, Python, or similar) to automate operational tasks

Help improve onboarding, offboarding, and access management automation

Participate in CI/CD workflows and infrastructure delivery processes as part of your growth in the role

Document automation workflows and operational runbooks

Act as the primary IT contact for the Toronto office

Manage device provisioning, enrollment, endpoint management (MDM), and hardware lifecycle processes

Administer Microsoft 365 and identity systems (e.g., Azure AD / Entra ID or similar)

Manage SaaS provisioning and deprovisioning across internal tools

Maintain least-privilege access and enforce access control best practices

Provide in-office and remote technical support for employees

Maintain hardware inventory and support office IT infrastructure

What we’re looking for

2–3 years of experience in IT operations, CloudOps, DevOps, or systems administration

Hands-on experience with AWS services (e.g., IAM, EC2, Lambda) or equivalent services in another cloud platform

Exposure to containerization concepts and Kubernetes environments

Experience working with Infrastructure as Code tools (e.g., Terraform)

Experience writing or modifying scripts (PowerShell, Bash, Python, or similar) to automate operational tasks

Experience administering Microsoft 365 or similar productivity platforms

Familiarity with identity management, SSO, and SaaS provisioning workflows

Strong troubleshooting and root-cause analysis skills across both cloud systems and end-user environments

Ability to work independently in an in-office setting while collaborating with a distributed technical team

Clear communication skills and a strong sense of ownership

Comfort leveraging modern tooling (including AI-assisted development tools) to improve productivity and automation

Nice to have

Experience working with REST APIs or integrating SaaS platforms through automation

Experience with monitoring and observability tools (e.g., CloudWatch, Datadog, or similar)

Exposure to CI/CD tooling or GitHub administration

Experience working in a SaaS or high-growth technology company

Exposure to AWS EKS or cluster autoscaling tools (e.g., Karpenter)

Our Values

Work well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.

Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.

Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­

Use of AI for Recruitment

Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.

Our commitment to you

Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially.

We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.

We thank all candidates for their interest however only qualified applicants will be shortlisted.