Online Chat Support Representative

Role Description The Online Chat Support Representative is a part-time remote role focused on assisting learners and prospective candidates through real-time chat channels. Day-to-day responsibilities include answering inquiries about certification programs, guiding users through registration and portal navigation, and resolving basic technical issues related to account access or online learning tools. The representative will document interactions, escalate complex technical or policy-related issues to the appropriate team, and follow up to help ensure customer satisfaction.

This role also involves maintaining an organized record of common questions, sharing feedback with internal teams to improve FAQs and support resources, and consistently representing CPSCP’s brand with clear, professional, and empathetic communication.

Qualifications Strong customer-focused skills, including Customer Support and a commitment to Customer Satisfaction. Ability to provide basic Technical Support for web-based platforms and learning portals.

Solid

Communication skills, with clear written English and a professional online presence.

Good Analytical

Skills to understand issues, interpret user feedback, and identify patterns in inquiries. Comfort working remotely, with reliable internet access and the ability to manage time independently. Previous experience in online chat, help desk, or customer service environments is preferred. Familiarity with education, certification, or e-learning platforms is an advantage. High school diploma or equivalent required; additional education in business, communications, or related fields is beneficial.