Product Operations Manager, Cloud Support

This posting is for a new vacancy.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; New York, NY, USA; Sunnyvale, CA, USA; Toronto, ON, Canada.Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in product or program management.

Preferred qualifications

• Experience implementing technical solutions, driving product strategy, and managing the product development life-cycle.
• Experience with data-driven analysis, reporting, data-driven decision-making, and success measurement.
• Understanding of the architecture of a solution, including platforms, data, integrations and constraints.
• Ability to lead cross-functional alignment sessions, manage conflicting stakeholders, and drive conflict resolution.
• Excellent written and verbal communication skills, with the ability to engage with technical and non-technical audiences and executive leadership.

About the job The Product Operations Manager (POM) you will be serving as the critical bridge between the customer experience and the Cloud product development life-cycle. You will be driving customer satisfaction by ensuring the product is addressing customer friction.You will be responsible for translating quantifiable customer pain points derived from customer feedback and data (across product and support surfaces) into actionable technical requirements and then driving those requirements through the Product and Developing organizations.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.

Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

For Unites States Applicants:'

The US base salary range for this full-time position is $174,000-$258,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

For Canada Applicants

The Canada base salary range for this full-time position is CAD 190,000-195,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Oversee the life-cycle of planning, designing, and deploying an internal tool or product, ongoing communications, stakeholder management, and project management and ensure product readiness, identify product gaps, and influence product roadmaps for best possible customer/partner experience.
• Derive critical insights from customer feedback and data analysis to unlock opportunities for improvement and share insights and potential solutions with internal teams (e.g., Product Management, Developing, Business Solutions).
• Assess and identify gaps and issues in products based on customer/partner feedback or metrics analysis, communicate product gaps and issues to internal teams (e.g., Product Management, Developing), help solve gaps and issues.
• Collaborate with stakeholders (e.g., Product, Developing, Sales, etc.) to develop products and tools, manage escalations, requirements, and feedback to and from stakeholders, and advocate for the product stakeholders with internal teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .