Senior Program Manager - Systems Experience Evolution

Description Our team and what we’ll accomplish together We are transforming how TELUS connects communities across Canada — and we’re just getting started. As a Senior program manager on the System Experience Evolution (SEE) team, you’ll be at the center of a national movement that blends innovation, purpose, and execution. You’ll join our team of experts driving systems and process transformations enabling market expansion, local engagement, and customer growth through the power of PureFibre MC .

This is a team that thrives on momentum — fast-paced, highly collaborative, and united by a shared passion for delivering impact where it matters most. If you’re energized by big goals, inspired by teamwork, and ready to help shape the most exciting growth programs, we want to hear from you. What you’ll do

You'll drive dynamic, high-impact work across the business: lead transformation initiatives for critical systems, facilitating executive workshops, aligning capability roadmaps, and supporting new market launches — all while building organizational capability and ensuring sustainable adoption. You'll keep our programs on track — ensuring Canada's best team continues to deliver results that matter by: Lead strategic initiatives and multi-workstream programs measured by delivery imelines, stakeholder satisfaction, and business outcomes

Solve complex, ambiguous business challenges with clear, actionable strategies

Establish and lead program steering committees and governance structures to ensure alignment and accountability

Manage program budgets and resource allocation across workstreams, optimizing capacity and maximizing delivery impact

Partner cross-functionally with product, marketing, CIO, and operations teams to drive alignment, manage risk, and execute at scale

Identify growth opportunities by improving execution, elevating customer experience, and accelerating delivery across community builds and customer programs

Champion collaboration — establish communication cadences, dashboards, and reporting structures that keep stakeholders informed and celebrate mil estones, wins,and learnings across our national team Qualifications What you bring 7–10 years of professional experience, minimum 5 years in a program leader role with industry leading program management tools and best practices

Bilingual (English/French) — fluency required

Telecom industry experience — deep understanding of the sector

Cross-functional leadership — proven ability to unite diverse teams and perspectives to deliver cohesive, high-impact outcomes

Collaborative influence — experience partnering with VPs, Directors, and senior leaders; skilled at influencing without authority

Change management - Experience managing organizational change and building adoption strategies

Comfort with ambiguity — you create clarity, structure, and momentum in fast-evolving environments

Strong business and financial acumen — you understand the numbers and the strategy behind them

Proactive and solution-oriented — curious, initiative-driven, and energized by shaping ambitious growth programs

Strategic execution background — ability to connect high-level vision to on-the- ground delivery Great-to-haves PMP certification

Familiarity with TELUS systems and processes

Experience with AI/ML pipelines, LLMs, or NLP applications

University degree in business, communications, project management, or a related field. Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.