Senior Project Manager

As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals

● 5-8 years of experience;

● Can demonstrate experience in the financial sector;

● Can demonstrate experience in startup/scaleup environment;

● Managed a program;

● Agile coach experience is beneficial.

Use of Tools and Methods:

● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;

● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management

● Able to create tools and processes around internal and external reporting;

● Able to support strategy discussions based on reported data;

● Able to address issues based on data;

● Ensures effectiveness of the project (productivity/billability for the company).

Client Management

● Able to spot business development opportunities and involve relevant people;

● Able to design and facilitate client workshops;

● Able to spot potential issues and minimize the impact through effective management;

● Able to handle a large transformation program within one customer;

● Able to work with senior stakeholders to define long-term program strategy.

Project Team Management (internal)

● Effectively manages project team and resolves issues;

● Takes initiative to identify potential resources before liaising with the resourcing team;

● Trains team members in scrum methodology;

● Manages multiple teams in a large program or multiple projects.

Change Management

● Is comfortable with ambiguity and a rapidly changing environment;

● Able to influence and drive change;

● Can identify potential changes as risks before they occur;

● Able to mitigate the impact of changes and replan accordingly;

● Able to improve the change process.

Risks and Issues Management

● Manages risks and issues on the project level and program level.